Commercial Underwriter
7 days ago
Who are we?
Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia. Our success is rooted in our passion for our clients and everything we do is centred on our delivery of Insurance Good and Proper. What will you do?
Santam Operations, Commercial Contact Centre have career opportunity available for a Commercial Underwriter based in Bellville.
The underwriting consultant’s key focus is on underwriting new and existing business to maintain profitability while also creating a platform to aid the growth process. Taking responsibility for sound underwriting decisions through mandates and taking initiative. The underwriting consultant will also get involved in internal referral underwriting decisions to provide guidance to contact centre consultants and brokers. The CoE is a key source of knowledge and leverage to the business at large. CoE is the final gate keeper of the health of the risk.
What will make you successful in this role?
- Do Policy screenings and manage portfolios in accordance with company policy.
- Handle referrals and the underwriting thereof.
- Technical underwriting advice.
- Effective underwriting of complex risks (new business, renewals, ad-hoc)
- Identifying re-insurance and appropriate action
- Providing quality and correct feedback on high level technical queries
- Working within higher level mandates
- Negotiating with external clients (brokers)
- Building and maintaining relationships at various levels within the organization
- A good understanding of contact centre processes and SLA’s
- Strong retention focus
QUALIFICATIONS AND EXPERIENCE
- Grade 12
- FAIS compliance (NQF Level 4 / 5) - with credits in commercial lines insurance
- A minimum of 3 years underwriting experience within a short-term insurance environment (commercial lines insurance)
KNOWLEDGE AND SKILLS
- Profitable underwriting
- Customer service
- Complaints
- Queries
- Investigation
- Advice
- Quality management
PERSONAL ATTRIBUTES
- Decision quality
- Persuades
- Action orientated
- Business insight
Personal Attributes Decision quality - Contributing independently Persuades - Contributing independently Action orientated - Contributing independently Business insight - Contributing independently Build a successful career with us
We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future - your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its four business clusters - Sanlam Life and Savings, Sanlam Investment Group, Sanlam Emerging Markets, Santam, as well as MiWay and the Group Office - the group provides many opportunities for growth and development. Core Competencies Cultivates innovation - Contributing independently Customer focus - Contributing independently Drives results - Contributing independently Collaborates - Contributing independently Being resilient - Contributing independently Turnaround time
The Sanlam Group is committed to achieving transformation and embraces diversity. This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa. The Group's Employment Equity plan and targets will be considered as part of the selection process.
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