Operations Manager

**PURPOSE**

The purpose of the Operations Manager is to lead large projects, against scope, safety, time, quality, cost and productivity standards, and risks through translation and achievement of strategic and financial goals, stakeholder management, complex commercial and contract management, operational delivery and oversight.

**RESPONSIBILITIES**

**Business/Functional Management**
- Participate in setting the strategy for the division, and lead the setting of the project strategy.
- Report to senior management on strategic project goals and performance.
- Executing large projects to support sustainability of the broader business, including reputation and meeting industry and market requirements.
- Increase potential for new offerings and negotiate new work with clients, in support of regional growth and profitability.
- Ensure compliance and adherence to standards, policies, procedures, practices and legislative requirements at all levels, identify gaps, and implement approved improvements throughout the project operations.
- Contribute to organisational effectiveness through developing resources, knowledge management and operational practices through the project delivery.
- Ensure business initiatives and continuous improvement is implemented on the project.
- Build client relationships and company reputation, in service of attaining new business and extensions to current business

**Financial, Commercial & Contracts Management**
- Assist with site inspections and finalisation of tenders in conjunction with commercial / estimating team.
- Negotiate with client on new work, current contract and variation orders, with inputs from BD Manager.
- Commercial administration of the contract, including written and verbal communication to clients, handling variations in scope and rates; ensure contractual risks are identified, mitigations agreed and put in place - protect company contractually.
- Oversee the management of all subcontractors for the project, including contractual management, labour relations, operational performance and financial reporting.
- Monitor and control contract quantities, agree measurement methods, ensure methods are implemented effectively, and contract is measured monthly and timeously.
- Measure and report on contract costs by ensuring standard accounting systems are implemented on the project and adhered to, liaising closely with Site Accountant on costs / charges, and checking cost reports; remain informed and address all relevant queries on the cost report.
- Assist with the preparation of forecast programmes for revenue, retention, escalation, costs.
- Optimise project margins, through managing costs, subcontractors, scope of work, resources.
- Responsible for contributing to final commercial close-out of projects.
- Cost management towards optimising gross profit for the project, through managing cash flow, purchases, specifications, schedule, working capital and debtors and creditors on a quarterly basis, submit a financial year-end forecast to the relevant parties

**Risk Management & Compliance, incl. ESG responsible**
- Ensure the company's policy on social responsibility is adhered to.
- Be fully aware of the content and impact of new contracts i.e. General Conditions of Contract, Special Conditions, Specifications, and Drawings; be aware of relevant legislation relating to the contract.
- Delegate relevant aspects of the contract to relevant experts in the business to manage, while monitoring appropriately.
- Align internal and external stakeholders to contract conditions and requirements, and the impact thereof.
- Ensure all project risks and opportunities are identified, and mitigating actions implemented and monitored; as well as aligning all stakeholders as is relevant.
- Liaise with Safety Manager regarding appointment of responsible persons and other safety matters.
- Align to client ESG requirements and ensure compliance throughout the project implementation.
- Ensure safety compliance on site, through formulating and approving all relevant safety systems, processes, practices and plans, and ensure that they are implemented effectively.
- Ensure the appropriate legislative appointments are made and accepted. - Approve and monitor risk register and ensure financial quantification of risk

**Stakeholder Management (Internal/External)**
- Balancing internal organisational requirements with internal and external stakeholder requirements, in order to deliver the project successfully.
- Maintain working relationship with operational support structures with regards to support and professional services (HR, Safety, Quality, Plant, Survey, Commercial, Finance, IT).
- Promote ongoing open communication with Client Management to foster good relations between FAMP and the Client, through appropriate forums and interfaces.

Ensure a community liaison plan is put in place to deal with client community issues and client liaison officer, and handle escalations where required; e