Service Advisor Position Maemo Motors Commercial
2 weeks ago
Receive customer telephone calls to book an appointment.
Gather and ensure the accuracy of customer and vehicle details.
Document customer concerns / vehicle symptoms accurately in the workshop order form. Define the scope and type of work to be performed accurately
Co-ordinate and clarify the method and place of reception and hand-over of the vehicle with the customer.
**Position Overview**:
**Maemo Motors Commercial Vehicles Rustenburg **currently** holds a permanent vacancy for a **Service Advisor **reporting to Manager:Service.
The Service Advisor is the professional 'manager' of the entire customer-oriented service process. Standards are set in the customer care and view each customer contact as a professional challenge and feel responsible for customer’s problems until they have solved. Customers value the certified Service Advisor for his/her competence, trustworthiness, and respectful way of treating them as partners in resolving issues. even when conflicts arise, he/she always shows customers how much he/she values them. His/her co-workers in the workshop value him/her for speaking their language, thanks to his/her technical understanding. He/she is the competent intermediary between the customer and the workshop and thus contributes considerably to the business success of the entire after
- Sales area.
**Specific Role Responsibilities**:
Excellent verbal communication skills
Ensure job cards are signed off by Technicians and Service Advisors
Assist and advise Technicians on quotes in a timeous manner
Give assistance to the Controller, Foreman, Service Manager, Service Receptionist
Follow up on parts ordered to workshop
Book in vehicles
Ensure that all vehicles with specific complaints are test driven with either a Foreman or a Quality Controller before the client leaves the dealership
Ensure that all vehicles are test driven
Record and report comebacks
Ensure parts are ordered according to the parts ordering system
Sell accessories and additional work
Prepare quotations to be authorized
Follow-up on sales not made
**Qualifications and Experience**:
Service Advisor skills, knowledge, and experience.
Excellent people skills and the ability to work under pressure
A minimum of 1-year experience in a Service Advisor position would be beneficial.
A minimum of Grade 12.
A great team player.
Computer literacy is essential
Motor industry experience will be an advantage
Clear criminal record
**Skills and Personal Attributes**:
Problem Solving
Attention to detail
Customer focused
Interpersonal
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