Service Foreman

Develop and implement a staff resource plan in response to the needs of the workshop
- Manage and record staff leave, training and other “non-billable” time correctly in order to minimise the impact on productivity and revenues - in conjunction with the Workshop Manager
- Motivate team members using appropriate and approved methods to produce their best results
- Ensure efficient and correct “loading” of workshop hours
- Load workshop according to productive and available staff
- Ensure that CSI is always consistently above Group minimum standard
- Discuss and S-CSI results and potential action Plans
- Develop and commit to relevant labour sales and profit targets in relation to the Workshop
- Always manage and monitor labour sales and workshop profitability
- Conduct effective Workshop Planning
- Control workshop productivity (i.e. hours worked / hours sold) and efficiency (i.e. flat rate time with actual time
- Review all allocating hours clocked on all job cards to hours sold (i.e. profitability)
- Assist TIPS Champion with unresolved technical problem (if unresolved)
- Assist and guide technical staff throughout technical problem identifying stages
- Implement future corrective actions plans to various technical problems
- Monitor and communicate staff target achievements and implement corrective action plans
- Assist technicians with unresolved technical problem (if unresolved)
- Ensure customer is informed off all work done on vehicle via Service Advisor
- Maintain and monitor Productivity reports
- Maintain a database recording the mechanics/ technicians time and efficiency analysis
- Assist technical staff with problems and facilitate on the job training
- Ensure that warranty work is done in accordance with MPC standard warranty policies and procedures
- Ensure that all sundries and controlled wastages of consumables are minimized
- Plan staff leave, training and other “non-productive” times efficiently in order to minimize negative effects on productivity

**Position Overview**:
**Specific Role Responsibilities**:

- Ensure customer needs are attended to and actioned according to agreed deadlines and quality standards
- Monitor and maintain technology and ensure maximum access.
- Improve and maintain customer service index percentages to agreed standards
- Pre-write job cards if necessary
- Liaise with the Parts Department regularly and according to agreed processes to ensure timeous availability of parts
- Ensure that all relevant MPC core standards are always adhered to
- Ensure that correct technical information is available and used by Technicians
- Ensure that all information in the WIS and Star Diagnosis are always up-to-date and accurate
- Ensure all specialized workshop equipment is in workable condition (i.e. diagnostic testers, lifts, special tools, complete toolboxes etc
- Always ensure neat and tidy workshop space
- Ensure all relevant soft/hard copy documents are filed accurately for easy accessibility
- Ensure compliance to Mercedes SA’s CI (corporate identity) guidelines within department
- Discuss all Mercedes SA bulletins, workshop comebacks and escalated technical problems

**Qualifications and Experience**:

- Matric
- Three-year experience on Repair and servicing of vehicles
- Clear Criminal Record
- A Valid Driver’s License C1, EC will be an added advantage
- Technician Qualification
- At least 2-3 years Technical Experience

**Skills and Personal Attributes**:

- Ability to install and administer computer hardware, software and networks
- Excellent analytical problem-solving skills
- Decision-making skills
- Effective verbal, written, presentation, and listening communication skills
- Computer skills including the ability to operate computerised accounting spreadsheet, word processing, graphics and website development programmes at a highly proficient level
- Stress management skills
- Time management skills
- Customer orientated
- Interpersonal skills
- Ability to work in a team as well as independently
- Customer orientated
- Ability to handle confidential matters, set priorities, work well under pressure with attention to detail
- Articulate and diligent
- Planning & Organising
- Delivering Results & Meeting Customer Expectations
- Leading & Supervising
- Following Instructions & Procedures
- Coping with Pressure & Setbacks
- Adapting & Responding to Change
- Achieving Personal Work Goals & Objectives

Deciding & Initiating Action