Account Manager
9 hours ago
Responsible for developing long term relationships with portfolio of assigned customers, connecting with key business executives and stakeholders, and liaising between customers and cross-functional internal teams to ensure the timely and successful delivery of solutions according to customer needs.
**Location**:
Nology Centurion
Key Duties & Responsibilities:
- Managing customer accounts and building relationships with key contacts
- Identify and create up-sell and cross-sell opportunities within customer accounts
- Liaise and coordinate the internal company functions/requirements to ensure the highest level of customer service for all assigned accounts
- Monitoring incoming orders and ensuring these are fulfilled effectively
- Provide reports in monthly meetings with internal stakeholders about performance on assigned accounts
- Investigating and resolving queries and issues raised by clients on assigned accounts
- Taking a proactive approach to account management
- Work closely with the Internal sales consultants to maximise customer satisfaction
- Arrange meetings with all relevant decision makers within the assigned customer base
- Filter information regarding forecasted stock, project requirements, pre-sales queries through to the Product Manager/s
- Proactively seek ways to broaden customer base
- Enter and update all customer information on CRM system
- Proactively manage deals and opportunities in sales pipeline
- Develop new business opportunities
The above list is not exhaustive, and you may be asked to undertake reasonable additional duties/projects requested by the Department Manager/Director.
Education and Qualifications Required:
- Grade 12
- Sales Related _(degree or diploma) preferred_
Experience Required:
- Proficiency in Microsoft Word, Excel, PowerPoint and Internet
- Financial / ERP Systems (Acumatica advantageous)
- Minimum of 5 years in sales of which 2 years must be in Account Management
- Industry/related experience (essential).
- Own reliable vehicle
Required Skills, Knowledge & Personal Characteristics:
- Good problem solving and analysis skills
- Excellent oral and written communication skills
- Results and target driven
- Ability to work effectively on own initiative
- Ability to manage projects within the organisation and customer interaction
- Proficient organisational skills
- Proficient on Microsoft office (Word, Excel, PowerPoint, Explorer)
Comments and Special Consideration:
- Own reliable transport (essential)
- Clear credit record (essential)
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