Account Manager

9 hours ago


South Africa Nology Full time

Responsible for developing long term relationships with portfolio of assigned customers, connecting with key business executives and stakeholders, and liaising between customers and cross-functional internal teams to ensure the timely and successful delivery of solutions according to customer needs.

**Location**:
Nology Centurion

Key Duties & Responsibilities:

- Managing customer accounts and building relationships with key contacts
- Identify and create up-sell and cross-sell opportunities within customer accounts
- Liaise and coordinate the internal company functions/requirements to ensure the highest level of customer service for all assigned accounts
- Monitoring incoming orders and ensuring these are fulfilled effectively
- Provide reports in monthly meetings with internal stakeholders about performance on assigned accounts
- Investigating and resolving queries and issues raised by clients on assigned accounts
- Taking a proactive approach to account management
- Work closely with the Internal sales consultants to maximise customer satisfaction
- Arrange meetings with all relevant decision makers within the assigned customer base
- Filter information regarding forecasted stock, project requirements, pre-sales queries through to the Product Manager/s
- Proactively seek ways to broaden customer base
- Enter and update all customer information on CRM system
- Proactively manage deals and opportunities in sales pipeline
- Develop new business opportunities

The above list is not exhaustive, and you may be asked to undertake reasonable additional duties/projects requested by the Department Manager/Director.

Education and Qualifications Required:

- Grade 12
- Sales Related _(degree or diploma) preferred_

Experience Required:

- Proficiency in Microsoft Word, Excel, PowerPoint and Internet
- Financial / ERP Systems (Acumatica advantageous)
- Minimum of 5 years in sales of which 2 years must be in Account Management
- Industry/related experience (essential).
- Own reliable vehicle

Required Skills, Knowledge & Personal Characteristics:

- Good problem solving and analysis skills
- Excellent oral and written communication skills
- Results and target driven
- Ability to work effectively on own initiative
- Ability to manage projects within the organisation and customer interaction
- Proficient organisational skills
- Proficient on Microsoft office (Word, Excel, PowerPoint, Explorer)

Comments and Special Consideration:

- Own reliable transport (essential)
- Clear credit record (essential)


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