Junior Opera Report Writer

**Listing reference**: adapt_000178**Listing status**: Online-
**Position summary**

**Industry**:IT & Internet
- **Job category**:Hospitality, Hotel, Catering, Tourism and Travel**Location**:Midrand
- **Contract**:Permanent**EE position**:Yes**About our company**
- Adapt IT (Pty) Ltd is a subsidiary of Adapt IT Holdings Proprietary Limited and a market leader in developing specialised vertical market software and digitally-led business solutions that assist clients across targeted industries to Achieve More by improving their customer experience, core business operations, business administration and enterprise resource planning.**Introduction**
- Looking for a Junior Opera Report Writer to Install, maintain, and troubleshoot Opera Reports (Oracle Report Builder, Oracle BI Publisher and Oracle Reports and Analytics) and Data exports at Customer sites.**Job description**

PRIMARY RESPONSIBILITIES FOR THE ROLE
- Install, maintain, and troubleshoot Opera Reports (Oracle Report Builder, Oracle BI Publisher and Oracle Reports and Analytics) and Data exports at Customer sites.
- Responsible for providing professional training and knowledge transfer to the customer according to the scope of work.
- Actively supports the customer in all aspects through case resolution, keeping the customer informed and updated throughout life cycle of the case.
- Maintains historical records by documenting changes and revisions.
- Comply with support schedule adherence to ensure overall service level targets are achieved

Project Implementation
- Meet with the Project Manager before commencement of an installation to be briefed on any special requirements and to collect all required documentation (airline tickets, visas, pre-installation packs, sign-off documents, licensing & support agreements, etc ).
- Hold telephonic meetings with Project Managers or via electronic mail or MS Teams.
- Travel to customer sites.
- Install the assigned products to the requirements and satisfaction of the customer and Management.
- If you are assigned a Project, the Opera Report Writer will co-ordinate all aspects of the installation as required.
- The Opera Report Writer will ensure to the best of his/her ability that each project will be completed within schedule.
- Conduct project sign-off meetings with the customer, during which the sign-off documentation is completed.
- Liaise with customer and manage each installation, training, refresher training, site visit or any other dealings that the company deems fit.
- Complete all sign off documentation and time sheets before leaving site after project completion.
- The Opera Report Writer will not leave site if any outstanding issues are not resolved without explicit permission from Management.
- The Opera Report Writer will arrange a handover meeting with the project manager upon returning from a customer site, during which the project manager will be briefed on all aspects of the installation.
- Create a copy of each customer latest stationery and store it at the Adapt IT offices.
- Any major changes onsite to be communicated to the customer and Project Manager in writing.
- Produce training materials as required from time to time.
- Stay up to date with Oracle GLP’s training.
- Each Opera Report Writer is required to support the products assigned.
- All support calls are to be logged on CRM and updated when assigned to support duty.
- Opera Report Writer to have access to the UAT to test and troubleshoot new versions prior to release.

**Minimum requirements**

MINIMUM QUALIFICATION AND EXPERIENCE REQUIREMENTS
- University Degree in Hospitality Field or similar
- At least 1 year of relevant working experience
- Proficiency in Basic SQL

Requirements and skills
- Proven knowledge in Oracle Hospitality Property Management System (PMS) products (Opera PMS and Opera Cloud)
- Good knowledge in OS and software deployment

DESIRED SKILLS AND QUALITIES

a) Personal Attributes and Qualities
- Excellent communication skills, both oral and written
- Meticulous, with high attention to detail
- Demonstrate strong analytical, troubleshooting, and problem-solving skills.
- Great inter-personal skills
- Team player, dynamic and energetic
- Demonstrate ability to take initiative and carry out assigned tasks to completion
- Manage time, resources well and demonstrate good organisational skills
- Be proactive and customer focus
- Driving License and own vehicle.