Risk Agent

**Who we are**

We’re part of Super Group, the NYSE-listed digital gaming company behind some of the world’s leading Sports and iGaming brands.

At DGC, we have over 130 talented employees around the world who all share some common traits: integrity, a thirst to succeed, a need for excellence and a relentless focus on creating loyalty beyond reason by delivering an experience second-to-none for our customers. Our focus is on the customer, and we foster loyalty by creating a superior gaming experience powered by data-driven insights.

**Who we’re looking for**

We’re on a thrilling journey of growth and innovation, and we need passionate, driven individuals to join us. At DGC, every day is action-packed, and we expect you to bring your A-game. In return, you’ll find a supportive environment where your skills can flourish and your career can soar.

Ready to become a game-changer? Supercharge your career with us and be part of something extraordinary.

**Why we need you**

We’re on a mission to create extraordinary experiences for our customers, and we believe that your unique skills, passion and superdrive will help us achieve our vision.

As a Risk Agent you will be responsible for evaluating and monitoring customers and conducting online transactional screening. This will help us excel at ensuring we are always identifying potential issues, ensuring compliance with regulations, and implementing strategies to minimize risks and protect the integrity of the organization to stay ahead of the game.

**What you’ll be doing**

As part of your role, your responsibilities will include:

- Full and accurate assessments of all accounts, transactions (money in and out) as well as KYC documentation with a focus on identifying negative attributes including potential fraudulent behaviors.
- Evaluate client accounts and take appropriate action as per our policies.
- Review a variety of document types received to extract information and gauge legitimacy.
- Withhold the release of certain transactions when required as per our risk acceptance criteria.
- Review and manage payment of withdrawals.
- Report and record details of clients that do not meet legitimacy standards.
- Assist with ad hoc customer reviews as requested by business stakeholders.
- Assist the Customer Support Team with ad hoc customer queries.
- Evaluate responsible gaming behavior and assist Customer Support Team with responsible gaming queries and customer requests.
- Review incoming escalations from all business departments with a focus on first-contact resolution.

This job description is not intended to be an exhaustive list of responsibilities. You may be required to complete other reasonable duties in order to achieve business objectives.

**Essential skills you’ll bring to the table**

The necessary skills that we require for this role include:

- Bachelor’s Degree Legal, Compliance, etc. closely related field.
- Previous experience with iGaming, eCommerce, and / or similar related industry.
- Previous working knowledge of systems and system integration as listed below (or similar):

- GeoComply
- ZenDesk
- Must be comfortable working on the shift schedule to meet operational needs: must be able to work an 8 hour shift between the hours of 5am to 5pm, including weekends, on a rotational basis.
- Employee must be able to qualify for licenses and permits required by federal, state, and / or local regulations (please note a police clearance certificate will be required for this position)

**Desirable skills you’ve got up your sleeve**

It would be great if you also have some of the following skills:

- Previous experience in the online gaming or casino industry advantageous.

**Our values are non-negotiables**

Our CREDO is underpinned by core values that are linked to key behavioral competencies.

These competencies are:
These competencies are:

- Customer Orientation
- Stress Tolerance
- Problem-Solving Skills
- Relationship Building
- Communication & Writing Skills
- Decision-Making
- Ability to multitask

**What you’ll get back**

We offer a great variety of personal and professional benefits to help you thrive at DGC and Super Group. This includes:

- We’re dedicated to your supergrowth. Our comprehensive learning and development programmes give you a range of resources and opportunities to expand your skills and advance your career.
- Your hard work and achievements won’t go unnoticed. Our innovative Performance Tool ensures you receive regular, constructive feedback, helping you to continuously improve and reach your full potential.
- Our Employee Assistance programme offers a variety of benefits which you and your family can benefit from.
- Subsidised Medical Aid and GAP Cover.
- Insurance Benefits (including Group Life and Income Continuation Benefit).
- Funeral Fund & Funeral Fund Top Up.
- Subsidised Retirement Annuities.

**Be part of that Superclass feeling.**

At Super Group, diversity is part of our DNA. With teams across 22 countries, 8