Assistance Coordinators with German

1 week ago

Cape Town, South Africa Jev Job Solution (Pty) Ltd Full time

We are currently looking for German speakers to fulfill the position of Assistance Coordinator (ACO) (ECCT/ECP)

The company is the African Medical Assistance branch, part of a global company providing support for various International European insurance companies and their travelers.

The Company belongs to the Munich Re Group with its subsidiaries of ERGO Travel and ERV and is partially owned by Europeiske Reiseforsikring in Norway (IF Group) and with numerous of The Company throughout the globe.

Our current 54 staff members in Cape Town are handling insurance and assistance claims with high professional standard in an international office environment in various international projects in liaison with other Centers around the world.

Being a member of our team, you are responsible for assisting and helping travelers world-wide in difficult situations. Main tasks are contacts with our clients, the patients, hospitals, ambulance companies, tour operators and others - main aim of balancing this communication flow, is to arrange the medical or travel need for the insured policyholder.

We are searching for reliable, open-minded, and flexible team-players with the ability to analyze a situation and to find a solution.

Co-ordinate logistic arrangements locally and internationally to assist policyholders in medical or difficult travel situations.

Work closely with medical professionals internally and externally

**Job Requirements**:
German speaker with full professional fluency, also in English

Pro-active and performing well under pressure.

Flexible and open-minded to ongoing changes and training

Previous work experience in Medical Assistance, Insurances, Claims Handling or Tourism will be an advantage

Matric or higher

Competent computer user skills in Microsoft Office tools

Must be able to work in shifts including some weekends and some evening/night shifts.

SA VISA secured already, ideally.

FSB registered - a big bonus.

**We offer**:
**Salary**: R22.000

Medical Aid: Discovery Health, Plan: Classic Smart, R2200, from the start of the contract (+/-7 days)

Pension Annuity: 10% (on top of base salary) after the 6 months of employment

13th check = a quarterly performance bonus

21 days of leave

Training based on international professional know-how, systems and a variety of training platforms.

A background of a stable, global company

Training based on international professional know-how, systems and various training platforms

Remuneration package plus medical aid cover and Retirement Annuity benefit of 10% of basic salary

Company Health and Accident Insurance

Other benefits to be discussed in interview.

Art der Stelle: Vollzeit

Gehalt: R22.000,00 - R24.000,00 pro Monat

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