Service Specialist: Death Claims

**Introduction**
- Through our client-facing brands and our other specialist brands, Momentum Group enables business and people from all walks of life to achieve their financial goals and life aspirations.

We help people grow their savings, protect what matters to them and invest for the future. We help companies and organisations care for and reward their employees and members. Through our own network of advisers or via independent brokers and utilising new platforms Momentum Group provides practical financial solutions for people, communities and businesses.

**Disclaimer**
- As an applicant, please verify the legitimacy of this job advert on our company career page.

**Role Purpose**
- As a Death Claim Service Specialist at Momentum Wealth Technical Support Service, you will play a crucial role in the receipt, review, and processing of Wealth death claims associated with both Voluntary and Compulsory products. Your work will directly impact the quality of service delivered to our clients and their beneficiaries during a sensitive time, emphasising our commitment to a personal and compassionate approach to investing.

This role is integral to ensuring that beneficiaries receive timely and compassionate service during a challenging time. By upholding the highest standards in claim processing, within the prescribed turnaround time, with a personal caring touch, you contribute to the overall mission of ‘to us, it is personal’.

**Requirements**:
**Relevant Knowledge**
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Relevant Product Knowledge**: Understanding specific products offered by Momentum Wealth (local and international) within the investment space, including features, advantages, limitations, tax and fees impact, etc.
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Relevant Business Procedures and Processes**: Sound understanding of business-related procedures and processes within the Momentum Wealth (local and international) services context, ensuring efficient service delivery and operational effectiveness.
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Relevant Systems**: In-depth knowledge and understanding of the Wealth systems (local and international), its features, and the outcome of your actions.
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Investment Products**: Comprehensive knowledge of various investment products, including their features, benefits, risks, and specifics. Familiarity with product types such as unit trusts, ETFs, structured products, personal share portfolios, living annuities and retirement annuities is essential.
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Financial Services Industry Knowledge**: In-depth understanding of the financial services industry, including current trends, challenges, and opportunities. This knowledge is vital for providing informed service to clients.

**Relevant Experience**
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Investments Service**: A minimum of 4 years of practical and relevant experience within the Momentum Investments service area. Familiarity with the four functional lines (Wealth, MWI, MCI, and Annuities) is advantageous, along with product, process, procedure, and system knowledge.
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Industry Experience**: At least 10 years of practical and relevant experience within the broader Investment, Insurance, and Financial Services industry. Demonstrated excellence in administrative tasks and innovative client servicing and support, with experience in the investment industry (LISP) considered a plus.

**Regulatory and Compliance**
- Knowledge of relevant regulatory frameworks and compliance requirements that govern the financial services industry.
- Comprehensive knowledge and understanding of legislation within the insurance and investment industries, including but not limited to:

- Protection of Personal Information Act (POPIA), General Data Protection Regulation (GDPR), Treating Customers Fairly (TCF), Financial Intelligence Centre Act (FICAA), Know Your Customer (KYC), Anti-Money Laundering (AML), Foreign Account Tax Compliance Act (FATCA), Common Reporting Standard (CRS), Financial Advisory and Intermediary Services Act (FAIS), etc.

**Educational Background**
- A minimum of a Grade 12 certificate is non-negotiable.
- A Bachelor of Commerce in Finance/Investments or related degree or relevant tertiary qualifications is advantageous.

**Learning Agility**:

- Demonstrated ability to quickly learn and understand new systems and processes with confidence and ease.

**Computer Literacy and Skills**:

- Advanced dual-screen navigation and typing skills.
- Proficiency in the Microsoft Office suite (Excel, Word, PowerPoint, Outlook, and Teams) at an advanced level.

**Duties & Responsibilities**
- Task Description:

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Processing Death Claims**:
**Initiate Claims**:

- Receive and index death claim requests, creating an 'Investment Death Claim' task for each case.

**Acknowledge Receipt**:
**Register Date of Death**:

- **Once a copy of the death certificate is received as proof of the investor's passing, register the date of death in the system.**

**Process Claims**:

- Handle death claims for both voluntary and compulsory products, ensuring adherence to all applicable guid