Claims Procurement Specialist

17 hours ago

Centurion, South Africa Momentum Insure Company Limited Full time

**Introduction**

**Role Purpose**

The Claims Procurement Specialist within the Momentum Insure Non-Life Insurance environment is required to effectively execute, monitor and manage all claims procurement-related initiatives, processes, procedures, systems and partners. The role includes monitoring claims costs, client experience, service provider management, contract management, driving preferential procurement towards Broad-Based Black Economic Empowerment businesses and supporting Enterprise & Supplier development partners in line with Momentum Insure’s transformation objectives.

**Requirements**:

- Matric or Grade 12
- 3 years minimum non-life insurance experience along
- 3 years minimum non-life claims experience will be beneficial
- 3 years minimum claims procurement experience will be beneficial
- Experience in the claims supply and service chain
- Knowledge of the legislative impact on the insurance and financial services industry
- Relevant regulatory and compliance requirements
- Knowledge of the competitor landscape
- Experience in the claims supply and service chain
- Hold a valid driver’s license
- Willing to travel

**Duties & Responsibilities**
- Managing service providers within the claims service chain
- Promote an environment of safety and accountability
- Conduct monthly service provider audits to confirm if the Service Level Agreements are adhered to
- Hold monthly one-on-one meetings to discuss any performance & development topics with service providers.
- Be assertive and interacting with partners daily
- Support the Claims Enablement strategic objectives
- Partner with Momentum Insure’s internal stakeholders [Actuarial, Underwriting, Legal, Claims, Sales, and Servicing], including communication and training.
- Investigate and report on potentially fraudulent service providers.
- Identify innovative opportunities to improve efficiencies & client experience and manage claims costs
- Manage service provider relationships and performance [including performance management & termination]
- Present procurement initiatives to the Claims Procurement Steering Committee
- Implement procurement initiatives
- Manage Broad-Based Black Economic Empowerment initiatives and legislative requirements
- Manage Enterprise and Supplier Development initiatives and legislative requirements
- Draft monthly reports for the Head of Claims Enablement and the Procurement Steering Committee

**Competencies**
- Communication skills
- Problem-solving skills
- Planning and organising skills
- Interpersonal skills
- Business acumen
- Influencer [building relationships]
- Administration & Organising Skills
- Teamwork: Support team and department strategy
- Collaboration: Engage with SPs, Internal Stakeholders & Claims Department
- Reliance: the ability to work independently without constant micro-management
- Client-centric mindset
- Detail orientated: Specifically building standards and rates
- Accountability

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