Systems Analyst

2 weeks ago

Northern Suburbs, South Africa PEP Full time

Purpose of the job

To ensure E-commerce systems and business processes incorporate industry standards and best practices; and to provide business process and technology support to users.

Key Responsibilities
- Project delivery with focus on initiatives to help PEP implement an end to end ecommerce solution
- Understand and draft the ask of the BRD and translate to Functional Requirements Document (FRD), engage and facilitate questions with business owners to resolve, to get to FRD
- Receive and suggest System Improvement (SI)/Project from the Business and gather business requirements from Users (business owners) / Business requirements and needs will be facilitated
- Discusses specifications with PIT or 3’rd party in order to ensure correct understanding of business need
- Provide a Support service to the business to assist with any system queries/problem (technical and non-technical)
- Training /Knowledge acquisition and transfer within the team and business
- Ad Hoc queries and tasks

Required Knowledge, Skills and Competencies
- A Bachelor's degree in Information Technology or Information Systems
- Years experience in a similar role 3 + years
- Experience with online shopping solutions (Shopify, WooCommerce, Magento), payment gateway (Peach
- Payment, PayU), ERP Solutions, logistics of e-comm, online, VAS services, dark store setup will be advantageous
- Experience working in a Test Driven Environment
- SQL, JIRA
- Google Cloud Platform
- Integration languages
- Analytics, Qlikview, PowerBI, Looker
- Project exposure to implement and design solution in business
- Facilitate training sessions/presentations
- Above average computer literacy - MS Office & MS Project
- Project management skills
- Presentation and facilitation skills
- Hands on experience with software development and documentation
- Able to explain technical details
- Solid information of business systems
- Able to take responsibility and be self motivated
- Able to develop ideas and share them clearly (in non-technical terms when required)
- Able to explain solution trade-offs (in non-technical terms when required)
- Able to work within a team
- Analytical mindset and good problem-solving skills.
- Will respond in a supportive, patient and friendly / approachable manner (passionate)
- Can support more than one process business in a system or one process over more than 1 system
- A curious self-starter who takes initiative, investigates problems, see possibilities and takes action
- Above average computer literacy - MS office Suite
- Competencies: Performing under pressure, Listening skills, Service oriented, Initiative, Innovating, Helicopter view.

PEP strives for equal opportunity in terms of its employment equity guidelines.

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