Merchant Sales Manager

2 days ago

Cape Town, South Africa CARI HR Consulting Full time

**Job Title: Merchant Sales Manager**

Location: Cape Town (Call Centre-based)

Reports To: Head of Sales Market Focus: United Kingdom

Industry: Financial Services / Fintech / E-commerce / Merchant Services

Salary on offer: R40 000 (neg), plus commission

**Job Purpose**:
The Merchant Sales Manager will be responsible for managing and scaling a high-performing telesales team, targeting UK-based merchants. This role combines strategic oversight with hands-on leadership to drive revenue growth, ensure excellent operational execution, and deliver best-in-class customer experiences across the sales funnel.

**Key Responsibilities**:
**Team Leadership & Sales Management**:

- Lead, coach, and manage a team of merchant sales agents focused on acquiring UK merchants.
- Monitor daily KPIs (calls, conversions, deals closed, etc.) and ensure targets are met or exceeded.
- Conduct regular team meetings, training sessions, and one-on-one coaching to drive performance.
- Develop and implement telesales strategies aligned with UK market dynamics.

**Operations Management**:

- Oversee day-to-day operations of the telesales team, ensuring smooth workflow and operational efficiency.
- Manage CRM usage and ensure accurate data capture, lead follow-up, and pipeline management.
- Ensure compliance with UK-based financial regulations and company policies.
- Identify process bottlenecks and implement improvements to maximize productivity.

**Performance Analysis & Reporting**:

- Track and analyze sales performance, pipeline activity, and market feedback.
- Prepare regular reports on sales performance, forecasts, and operational metrics for leadership.
- Identify training needs and lead skills development initiatives for continuous improvement.

**Client & Stakeholder Engagement**:

- Collaborate with UK-based counterparts, marketing, and product teams to ensure local market relevance.
- Escalate and resolve merchant issues in collaboration with customer support and technical teams.
- Assist in onboarding high-value merchants where necessary.

**Minimum Requirements**:

- Matric / Grade 12 required; Bachelor's degree in Business, Sales, or related field is advantageous.
- Minimum 3-5 years in telesales with at least 1-2 years in a leadership or operations role.
- Experience with OMNI Channel communication and Dialer systems (required)
- Experience managing outbound merchant sales teams, ideally in financial services or fintech.
- Solid understanding of the UK business environment and consumer protection standards.
- Proven track record of achieving and exceeding sales targets.
- Strong knowledge of CRM systems and sales performance tools.
- Fluent in English with excellent written and verbal communication skills.

**Desired Competencies**:

- Strategic thinker with strong commercial acumen.
- High emotional intelligence and leadership presence.
- Data-driven decision-maker with analytical capabilities.
- Ability to manage remote teams effectively across different time zones.
- Strong problem-solving, process improvement, and execution skills.

**Remuneration & Benefits**:

- Competitive salary based on experience.
- Commission and team performance bonuses.
- Professional development and UK compliance training opportunities.

**To Apply**:
Pay: R40 000,00 - R45 000,00 per month

Work Location: In person

Application Deadline: 2025/05/09

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