Bartender

**Company Description**
NH Hotels offers trustworthy experiences based on three main pillars: value for money, the best location to connect with the city, and service with a human touch. NH Hotels’ remarkable products and services meet the expectations of the guests looking for functional urban hotels with a natural and fresh style and friendly service that makes the experience both surprising and enjoyable.
**Job Description** KEY DUTIES AND RESPONSIBILITIES**

Please note that this is not an exhaustive list of everything that needs to be done. NH Hotels & Resorts employees always find new ways to look after the business, their guests, and their colleagues. Within this, the key responsibilities for this position are:

- Creating 100% guest satisfaction by providing the NH Hotels & Resorts experience through performance that demonstrates fulfilment of our service standards, genuine hospitality, and exceeding guest expectation
- To serve our guests in accordance with NH Hotels & Resorts standards of food and beverage quality, presentation and sanitation, in a gracious and professional manner.
- To display the best of hospitality and professionalism with guests.
- To take pride in all facets of service, quality, appearance and cleanliness, in yourself and your area of responsibility.
- To understand and adhere to Beverage Standard Operating Procedures and to always be looking to recommend improvements to those procedures.
- Conduct stock take at the beginning and end of shift. Any variances should be reported to management.
- To professionally set up bar at the start of opening, including liquor, icing, glassware, juices and garnishes.
- To process drink orders in proper calling order, to check for correct number of drinks and manage billing quickly and efficiently.
- To make all cocktails in accordance with NH Hotels & Resorts standard beverage manual, using full standard measures.
- To manage security in the work area, and at no time to leave the bar area unless properly relieved by a colleague.
- Clean-up - mopping floors, removal of cans and bottles, general cleaning of rails and counters, removal of melting ice in bins.
- Complete bar opening checklist and ensure that the restaurant is prepared for opening.
- Communicating to the team of the beverage specials.
- Observe customers as they enter the restaurant and ensure they are greeted promptly, properly and in a friendly manner.
- Monitor and observe guest’s dining experience, ensuring guests are satisfied with the beverages and service.
- Responding promptly and courteously to any requests
- Taking beverage orders from guests and servers
- Preparing and serving alcoholic and non-alcoholic drinks consistent with the Beverage standard drink recipes
- Presenting drink menus, making recommendations, and answering questions regarding beverages
- Up-selling drink specials and food items as directed by management
- Learning the names of guests and personally recognizing regulars
- Recording drink orders accurately and immediately key them into Micros POS System
- Washing and sterilizing glassware and bar tools/utensils
- Preparing garnishes for all drinks and ensuring freshness, labelling and properly rotating of product.
- Prepare mis-en place to ensure efficient running of the bar
- Maintaining bottles and glasses in an attractive and functional manner to support efficient drink preparation and promotion of beverages.
- Maintaining cleanliness in all areas of the bar including counters, sinks, utensils, shelves and storage areas
- Receiving and serving food orders to guests seated at the bar
- Reporting all equipment problems and bar maintenance issues to F&B Operations Supervisor.
- Washing glasses and dishes in the absence of the dishwasher and/or as directed by the manager
- Ensuring the bar is ready for the next shift including completing all necessary cleaning duties and checking out with a supervisor before leaving
- Restocking and replenishment of bar inventory and supplies
- Abiding by legal standards and alcohol training guidelines for alcohol service to guests
- Giving personal attention, taking personal responsibility, and using teamwork when providing guest service
- Listening, apologizing with empathy, finding a solution, and following through when resolving guest problems
- Assuming the responsibility to notice when the guest is not satisfied and using good judgment as to when it is appropriate to use the 100% Guest Satisfaction
- Performing other duties as required by management to provide 100% Guest Satisfaction and genuine hospitality to our guests
- Help colleagues with any job assignments, and assist with and perform any other related hotel duty that may be assigned.
- Be environmentally aware and manage waste as per the waste management policy

NH Hotels & Resorts adheres to the code of Responsible Usage of Alcohol. We do not serve underage children, or guests who are displaying inappropriate behaviour due to previous overindulgence in a