Workshop Foreman

**Overview**:
Role impacts:

- Commercial sustainability of the division
- Procurement and planning
- Relevant commercial principles
- Pricing and contracts
- Tender processes
- Customer and supplier relationships

Key Relationships:

- Management Team
- Customers
- Support Teams
- Operations
- Production
- Any other stakeholder as may be deemed important and relevant from time to time

**Qualifications**:

- Grade 12
- Artisan (Trade tested)

**Experience**:
3 years’ demonstrated experience as a Mechanic in a manufacturing or mining environment
2 years’ demonstrated experience in people management

**Advantageous Requirements**

Project Management Qualification

**Duties**:
**Management aspect**:

- Prepare, supervise and control workshop activities, including the scheduling of work in the service department.
- Liaise with customers and diagnose customer concerns with equipment prior to being booked in for service and/or repair
- Ensure that Mechanics and Assistants are using their time effectively and efficiently
**Maintaining customer service**:

- Ensuring the availability of resources, in order to meet customer’s requests
- Ensure customers receive the best quality service by requiring that all jobs are completed correctly the first time
- Ensure all customer equipment/machinery is presented back to the customer in a clean and presentable standard
- Check and inspect that all tools are available and maintained in the correct place and that all equipment is in suitable working
condition
**Administration**:

- Administers stocks and continuous stock availability by ensuring that paperwork such as store stock are up to date and reconciled
- Ensures that all administration, documents, storage of information are kept according to BME standards
**Compliance**:

- Performs investigations and conducts checks in the Workshop to ensure that risks are identified, and necessary risk management is
conducted to eliminate or minimize threats to SHERQ
- Ensures that the staff working at the sites meets all the statutory, legal and BME SHERQ requirements.
- Ensures all employees complies with Housekeeping duties

**Job Competencies**:

- Complex Problem Solving — Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions
- Critical Thinking
- Project management skills
- Quality management skills
- Proficiency in MS Office (Word, Excel and PowerPoint)
- Numerical skills
- Attention to detail
- Strong communication/interpersonal skills
- Report-writing abilities
- Budgeting and business planning skills
- Proven fault finding and trouble shooting skills.

**General**: