Workshop Foreman

**Overview**:
**Role impacts**:

- Commercial sustainability of the division
- Procurement and planning
- Relevant commercial principles
- Pricing and contracts
- Tender processes
- Customer and supplier relationships

**Key Relationships**:

- Management Team
- Customers
- Support Teams
- Operations
- Production
- Any other stakeholder as may be deemed important and relevant from time to time

**Qualifications**:

- Grade 12 (Matric)
- Qualified Mechanic (trade test)
- Iveco, Scania, Man, Volvo Truck

**Experience**:

- 5-7 years’ demonstrated experience as a Mechanic in a manufacturing or mining environment
- 5 years’ demonstrated experience in people management

**Duties**:
**Management Aspect**:

- Prepare, supervise and control workshop activities, including the scheduling of work in the service department
- Liaise with customers and diagnose customer concerns with equipment prior to being booked in for service and/or repair
- Ensure that Mechanics and Assistants are using their time effectively and efficiently

**Maintaining Customer Services**:

- Ensuring the availability of resources, in order to meet customer’s requests
- Ensure customers receive the best quality service by requiring that all jobs are completed correctly the first time
- Ensure all customer equipment/machinery is presented back to the customer in a clean and presentable standard
- Check and inspect that all tools are available and maintained in the correct place and that all equipment is in suitable working condition

**Administration**:

- Administers stocks and continuous stock availability by ensuring that paperwork such as store stock are up to date and reconciled
- Ensures that all administration, documents, storage of information are kept according to BME standards

**Compliance**:

- Performs investigations and conducts checks in the Workshop to ensure that risks are identified, and necessary risk management is conducted to eliminate or minimize threats to SHEQ
- Ensures that the staff working at the sites meets all the statutory, legal and BME SHERQ requirements
- Ensures all employees complies with Housekeeping duties

**Job Competencies**:

- Complex Problem Solving — Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions
- Critical Thinking
- Project management skills
- Quality management skills
- Proficiency in MS Office (Word, Excel and PowerPoint)
- Numerical skills
- Attention to detail
- Strong communication/interpersonal skills
- Report-writing abilities
- Budgeting and business planning skills
- Proven fault finding and trouble shooting skills.

**General**:
The list of roles and responsibilities as contained in this role profile is not exhaustive. These may change from time to time in accordance with operational requirements.