DevOps / Operations & Service Consultant (Senior)

3 days ago

Midrand, South Africa Limpopo Personnel Full time

**ESSENTIAL SKILLS REQUIREMENTS**:

- IT Service Management (according to ITIL), 2nd Level Support
- High Customer Orientation
- Strong understanding of Problem, Incident and Change processes (PIC)
- Working in a highly complex environment (many stakeholders, multi-platform/product environment, mission-critical use cases, high business exposure, complex ticket routing)
- Precise and diligent execution of ops processes
- A technical background in operating and supporting IT Platforms
- Working OnCall Duty

**ADVANTAGEOUS SKILLS REQUIREMENTS**:

- Mindset of Continuous Learning (highly complex software stack with changing features)
- Proactive in Communication
- Background in Software Development
- Understanding any of the following: Python, R, SQL, Java

**QUALIFICATIONS/EXPERIENCE**
- Relevant IT / Business degree or Equivalent experience
- Minimum 5 years experience in Operations

**ROLE AND RESPONSIBILITIES**
- Solving and assisting with permission issues on the platform
- Executing standard service requests (service user lifecycle etc.)
- Operating platform specific ops projects (no code changes)
- Owning the Customer Experience (close collaboration with business departments)
- Taking the Platform User Documentation to the next Level
- Compiling of user and operational manuals
- Organizing and documenting knowledge regarding incidents/customer cases in a knowledge base
- Enhancing and editing process documentation
- Ability and willingness to coach and give training to fellow colleagues and users when required
- Ability to resolve 2nd level incidents within the Data Analytics Platform (could entail basic code changes)
- Close collaboration with 3rd Level Support/Development and SaaS vendor teams

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