Eame Ecommerce

**Career Area**:
Technology, Digital and Data

**Your Work Shapes the World at Caterpillar Inc.**

When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

EAME Distribution’s mission is to deliver superior customer experience, profitable market leadership and services growth through industry-best distribution performance. We provide governance and administration of Cat® dealers across Europe, Africa, the Middle East, and Eurasia.

Caterpillar EAME Distribution Services Division is looking towards the future and expanding services sales through the eCommerce channel.

This role is accountable to drive eCommerce growth in EAME region (mainly Europe and West Africa) and the deployment of key functionalities in PCC through Global Dealer Standards (GDS) enablement.

The role requires strategic understanding of EAME dealer Digital capabilities to determine how eCommerce can be best utilized to drive value to support Caterpillar Services Growth Strategy.

This position is within the EAME DSD Digital Operations group.

**JOB RESPONSABILITIES**:

- Achieving EAME eCommerce growth targets**: Online**Sales**, Activation of Online Customers, Retention, and GDS**capabilities** completion**.
- Developing **eCommerce growth plans** by dealer to achieve eCommerce dealer targets in collaboration with District Offices, Cat Digital, and the Industries.
- Co-leading monthly **governance reviews** with District Office Digital representatives to ensure the execution of the eCommerce growth plan.
- Engaging with various levels of the dealer and Caterpillar internal partners to understand the **dealer capabilities** needed to achieve eCommerce targets successfully.
- Ensuring dealers understand the **value of eCommerce** within the Cat Digital ecosystem through appropriate engagement with dealership and Caterpillar internal partners.
- Leading the deployment of eCommerce Global Dealer Standards (GDS) to ensure dealers’ eCommerce sites have **key functionalities in place**, such as order tracking, order history, API response time, e-site availability, and returns policies.
- ** Training** dealers and customers on eCommerce solutions, including PCC and Cat IP demos.
- Supporting dealers and the industries in promoting **Cat**Integrated Procurement (IP)** and identifying prospective customers.
- Monitoring customers’ **Cat IP utilization.**
- Collaborating with the industries to ensure dealers have **eCommerce commercial plans** to support customer activation. (i.e. promotions, retention plans)

**QUALIFICATIONS AND JOB REQUIREMENTS**
- University degree in Marketing, Engineering, Information Technology, or a related field.
- Good understanding of the **Digital Operations environment**, with **eCommerce** or **Digital transformation experience**. Successful track record of leading **eCommerce growth** and **Digital deployment initiatives**, especially in **B2B industries**.
- Proficiency in English and French is a plus.
- Extensive experience in **project management**, **process improvement**, and **driving change**.
- Strong interpersonal and communication skills, including presentation proficiency and a demonstrated ability to earn trust and drive change with all hierarchy level, including senior management teams.
- Strong ability to adapt quickly to high velocity and change.
- Previous field-based assignments in distributor development or experience working with dealers.
- Self-starter, able to work autonomously and in teams.

**Skill Descriptors**

**Decision Making and Critical Thinking**:Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.

**What we offer**:
From day one, you’re set up to thrive at Caterpillar: helpful training, relatable mentors, global experience, competitive salary package, work-life balance, and the growth opportunities you expect with a Fortune 100 company.

You power our success, and we are committed to empowering yours. After all, when your work can impact the entire world, it’s important to do work that matters.

Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we’ve been helping customers build a better, more sustainable world and are committed to and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.

**Additional inform