Health Core Servicing Consultant

4 days ago

Johannesburg, South Africa Kaelo Full time

**Company Description** About Kaelo**
Kaelo provides essential healthcare solutions ensuring the physical and psychosocial wellbeing of all South Africans towards lasting social change. Kaelo meets the Healthcare needs of Corporate and Retail clients across South Africa - products offerings include Medical Insurance, Medical Aid, Gap Insurance, Kaelo Money and employee assistance programmes.

The Kaelo Health Core Servicing Consultant is responsible for responding to queries, managing complaints, troubleshooting service problems and providing general information regarding our products. Manage our customer experience with excellence and accuracy.

**KEY OUTCOMES (not limited to) Level 4 and 5 process elements**
- Manage incoming queries and outbound responses with:

- Members
- Service Providers
- Intermediaries
- Provide product specific information
- Assess and determine when there is an operational query
- Identify and escalate priority issues
- Manage and resolve customer complaints
- Maintain client information
- Complete administrative tasks

**Qualifications** Qualifications**

**SPECIAL REQUIREMENTS**

**PERSON DETAILS: WORK EXPERIENCE**
- 1 - 3 years call centre experience preferably with short-term insurance and health industry knowledge and experience

**EDUCATION: QUALIFICATIONS: ACCREDITATIONS WITH PROFESSIONAL BODY**

REQUIRED
- Matric Certificate

**TECHNICAL SKILLS OR KNOWLEDGE**

**REQUIRED**
- Knowledge of customer service practices and principles
- Excellent listening, verbal and written communication skills
- Ability to handle stressful situations appropriately
- Proficient in Microsoft and Excel
- Call centre systems and multi-tasking

**Additional Information**
- **
Accountability**:

- ** Action orientated**:

- ** Collaborative**:

- ** Communication**:

- ** Business writing skills**:

- ** Manage complexity**:

- ** Problem solving skills**:

- ** Decision thinking**:

- ** Encourages engagement**:

- **Resilient and adaptive**:

- ** Resourceful**:

- ** Demonstrates self-awareness**:

- ** Purpose driven**:

- ** Significance and values orientated

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