Systems Administrator

1 day ago

Pretoria, South Africa Adams Adams Full time

**Purpose of the role**

**Duties and Responsibilities**
- To develop a clear understanding of all Trademarks processes and
- software systems and to identify and implement ways to automate and enhance these
- Provide user support in respect of all systems used by the Trademarks department
- Acting as a ‘translator’ between business and IT
- Work with all stakeholders at all levels
- Prepare monthly and ad hoc reports/schedules/lists for clients/partners/staff
- Conduct ad hoc analysis of data/systems when required by the partners
- Audit system data and put corrective measures in place
- Testing where software changes were made and identifying and solving any technical problems
- Testing and implementation of system upgrades
- Implement system configuration changes (Workflows, Diary setup, Users, Roles, Report creation, Document Templates, General case configuration etc.)
- Oversee system installation and implementation procedures including user setup
- Liaise with service providers to resolve system issues
- Provide ad hoc system training and create training material
- Assist the Business Analysts with requirements gathering
- Improving the quality of the products and services delivered by IT
- Manage the integration and data flow between systems
- Work closely with the IT team on IT projects
- Communicate with the Software Development Manager and other System Specialists with efficiency and accuracy on any issues, progress and /or delays

**Skills and Knowledge**
- Strong analytical and business analysis skills
- Excellent interpersonal and communication skills
- Creative thinker
- Ability to work under pressure and prioritize
- MS SQL experience in writing queries and generating SSRS reports
- Strong understanding of the following concepts; workflows, document management, process mapping and rules engines
- High level of precision and attention to detail
- A friendly and service-orientated person
- Ability to think methodically with regard to troubleshooting/resolving of issues

**Qualifications and Experience**
- At least 5 years’ experience working as a Systems Administrator
- National IT diploma or equivalent qualification
- MS SQL qualification an advantage
- Experience with various aspects of Trade Mark filings a strong advantage
- Experience on IP Management system like Patricia a strong advantage

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