Catering - Business and Industrial Area Operations

2 days ago

Cape Town, South Africa Western Province Caterers Full time

**Catering - Business and Industrial Area Operations Manager**

Our organisation is growing rapidly and we are urgently seeking to employ dynamic, energetic and experienced Business and Industrial Area Operations Managers for our Cape Town and Gauteng Regions (Multiple Positions).

**Duties & Responsibilities**
- Take full responsibility and management of the unit
- Need to be able to work in a demanding environment
- Setting and management of service delivery standards
- Lead, motivate, train and develop a team of staff
- Implement and maintain operational controls in line within budgetary requirements
- Ensure quality of food preparation, presentation and service is up to standard by meeting all quality star grading standards in all areas of responsibility as per grading checklist
- Ensure all policies and procedures are complied with
- Daily HR and IR issues (including training, development & performance management)
- Analyse and pre-empt client needs, and possible complaints
- Take responsibility for all functions by organising, preparing & co-ordinating.
- Management of all administration, finances, debtors, budgets, etc.
- Process paperwork and compile & understand weekly & monthly P & L
- Relationship building with the client and customers on a daily basis (essential)
- Must be able to work long hours and over weekends should there be a need
- Stay abreast of latest food trends and best practices

**Skills and Competencies**
- Strong judgement and problem-solving skills
- Excellent people skills
- Strong interpersonal and communicative skills (verbal and written)
- Flexibility with regards to working hours
- Attention to detail
- Client service orientated
- Business management principles
- Fully computer literate
- Excellent food skills

**Qualifications**
- National Senior Certificate
- Relevant Culinary Degree/Diploma or Certificate
- Minimum of 5 years’ experience Chef / Catering Manager within retail
- Experience in managing team of 20+ staff
- Functions / events experience
- Operating trending Coffee Shop Chains / Deli Chains
- Own reliable transport

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