Sc Senior Customer Collaboration Manager

**Auto req ID**: 267983BR **Main Purpose**: The SC Customer Collaboration Senior Manager will report to the SC CC Snr Director and will be responsible for: - Collaboration cross functionally and with customers to deliver Customer service excellence to our customer partners; building excellent relationships and delivering strong supply execution, collaborating with the SPL team and the National Account Managers. - Build and execute on joint business plans with customers that will deliver best in class service and a step change in TAG performance with key customers in South Africa and that will deliver joint benefits for both parties across the balanced scorecard - cost, quality, sustainability, service, and safety. - Identify key projects with the customers supply chain team on an annual basis to drive customer centric supply chain design & service while driving productivity initiatives internal as well as external to the customer through reviewing the GTM models, processes and practices. Be the SC ‘first point of call’ for key customers related issues and ensure regular communications and engagement with customers with clear visibility and governance of core programs and metrics. **Decision (D)**: - The jobholder is ultimately answerable for the thorough completion of the accountability._ **Inform (I)**: - The jobholder is accountable for being informed about the activity and achievement of deliverables._ **Consult (C)**: - The jobholder’s opinion is sought prior to a final decision or action being taken._ **Execute (E)**: - The jobholder is accountable for the performance of the activity and achievement of deliverables._ As it relates to the respective customers, deploy a differentiated capability of SC Customer Collaboration strategy to step change PEP Customer Experience D Own the GTM model for your respective key account and oversee the delivery of end to end service to the customer D Engage customer supply teams at a senior level, identify areas for improvement and collaboration to drive joint value creation (productivity) and service level improvement < 95% D Role model a x-functional approach to ensure SC Collaboration strategies are established across the business and executed through strong governance processes e.g. JBPs, S&OP, collaborative forecasting. D/C Partner on Customer GTM transformational strategies with the Commercial and SP&L teams to ensure program goals are delivered and new SC capabilities are in place to sustain the benefits. C Build and support execution of the customer service feedback improvement roadmaps - Advantage Survey plans - to deliver and sustain best in class service and track, communicate within the business units. D /C Engage with the SPL team to provide monthly tracking of progress on key programs with customers - service and customer collaboration programs C/E Actively work across PepsiCo and our customers organizations to deploy a world class customer centric supply chain, “bringing the outside in” - champion of CC change management D Deploy the SC CC best in class playbook, metrics and people capability development of direct reports and cross functionally - aligning internal and external service level measurements. D Understand and facilitate the deployment the digital strategy for Customer facing SC organization C Maintain strong customer relationships through attendance of industry and customer specific development forums E **Qualifications/Requirements**: BCom / Master’s Degree - Logistics 5 years supply chain experience in FMCG Strong customer focus and detailed understanding of various supply chain route to markets across the business units (Foods, Beverage, Snacks and Essentials). Understanding and adherence to best in class supply chain processes, S&OP, JBP, JVC, Lean problem solving Strong collaboration & communication skills at different layers (internal and external) Senior Customer Service and Logistics leadership experience in both planning and execution across multiple categories Experience of PEP omni channel environment (and customer facing experience) English language skills **“PepsiCo is an Equal Opportunity Employer in line with the Employment Equity Act"** **Relocation Eligible**: Not Applicable **Job Type**: Regular