Senior Customer Success Manager

6 days ago

Cape Town, South Africa eKomi Full time

**About eKomi Group**

**Role Overview**

We're seeking senior, full-stack Customer Success Managers to own client relationships, drive conversions, and scale success across our portfolio. You'll start hands-on: converting sign-ups from campaigns (e.g., Google Ads, Reddit), reactivating churned/inactive clients, upgrading existing ones, and securing referrals to close new deals. This is a senior role—no juniors—requiring proven expertise in full-cycle customer success, from lead nurturing to expansion strategies. Opportunities available with focus on:
**Key Responsibilities**
- Convert new sign-ups from marketing campaigns (e.g., not handled by existing team members).
- Upgrade/expand active clients by identifying growth needs (e.g., more servers for Serverion or enhanced review tools for eKomi).
- Proactively seek referrals from existing clients and close deals from those prospects.
- For eKomi-specific: Restart review collection for stalled clients.
- Track and report on KPIs like conversions, reactivations, upgrades, and referral closes.
- Collaborate with operations to standardize processes and train future team members.

**Requirements**:

- Senior Experience: 5+ years in customer success, sales, or account management—full-stack skills required (lead gen to retention/expansion). No entry-level applicants.
- Proven track record in B2B SaaS, hosting, or reviews/ratings industries (experience with tech clients a plus).
- Strong communication skills: Comfortable with calls, texts, and building referral networks.
- Analytical mindset: Track KPIs and use data to drive results.
- Familiarity with tools like CRM systems, Google Ads leads, or review platforms.
- For UK focus: Experience in the UK market preferred.
- Bachelor's degree or equivalent; tech-savvy with networks in IT/hosting a bonus.

Pay: R20 000,00 - R30 000,00 per month

Application Question(s):

- What was your monthly salary in your past/current job in average?
- Describe your biggest suggest within the Customer Success Role before in your career including how you did it?

Work Location: In person

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