SAP Support Manager

1 week ago

Roodepoort, South Africa Clicks Group Limited Full time

**Listing reference**: 022637- **Listing status**: Online- **Position summary***Industry**:Pharmaceutical Sector
- **Job category**:Other: FMCG, Retail, Wholesale and Supply Chain**Location**:Roodepoort
- **Contract**:Permanent**EE position**:Yes
- **About our company**- Clicks Group
- **Introduction**- We are seeking to appoint a SAP Support Manager. The role will be based at the Roodepoort Lea Glen branch, and will report into the Applications Portfolio Manager. Please note this is an office based role.
- **Job description**-
- **Job Purpose**:

- The SAP Support Manager will support the strategic and operational management of the SAP ERP systems. This role is responsible for ensuring system stability, managing support to the end-user community, compilation of training material, and continuous improvement with a strong emphasis on the Order to Cash function. The incumbent will manage a team of four and drive performance in alignment with business goals.
- **Key Performance Areas**:

- Resolve daily operational issues and drive system enhancements.
- Support and manage the SAP solution for the “Order to Cash” and/or the “Procure to Pay” processes.
- Manage the IT SAP team responsible for the “Order to Cash” solution, ensuring high performance and collaboration.
- Oversee SAP system operations, ensuring 99.8% uptime.
- Drive the use of SAP SEN training tools and ensure 100% training material is updated and live.
- Collaborate to ensure successful audits with no repeat findings and implement corrective actions.
- Support the SAP authorization software (Sorterion) roll-out with special attention to ensuring the appropriate roles & access is designed to ensure efficient SAP support.
- Implement and activate SAP ALM and ensure full adoption by the SAP support team.
- Manage IT initiatives and change requests efficiently within allocated time and budget.
- Allocate resources to support tasks on major projects in collaboration with the Application Portfolio Manager and the project office ensuring timely, quality delivery. Ensure handover from projects to support.
- Manage change requests and 3rd level support through the 3rd party Application Managed Service (AMS) contract with the agreed budget.

** Competencies**:

- Delivery-focused and customer-oriented.
- Resilient and adaptable to change.
- Analytical with strong problem-solving skills
- Visionary and enterprising mindset.-
- **Minimum requirements** Bachelor's degree in Information Systems, Business Administration or related.
- Extensive experience with SAP S/4HANA, particularly in the Order to Cash processes.
- Proven leadership experience managing teams of 4/5 or more.
- Strong project management and process improvement skills.
- Excellent communication and stakeholder management abilities.
- SAP S4 training or certification is desirable.

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