Insurance Verification Representative

1 week ago

Cape Town, South Africa Boldr Full time

A LITTLE BIT ABOUT Boldr
- Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.
- We are a global team, united by our desire to connect diverse people with common values for boldr impact.
- We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.

LET’S START WITH OUR VALUES
- Meaningful connections start with AUTHENTICITY
- We do our best work by being CURIOUS
- We grow by remaining DYNAMIC
- Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE
- At the heart of great partnerships we’ll always find EMPATHY

WHAT IS YOUR ROLE

We are seeking an entry-level Insurance Verification Agent to work closely with our Insurance Billing team. This role primarily involves contacting insurance companies via phone to obtain essential benefits information for our Users.

WHY DO WE WANT YOU

We are currently looking for impact-driven individuals who are passionate in helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic and Authentic.

WHAT WILL YOU DO
- Work closely with our Insurance Billing team and our customer support team.
- Contact insurance companies exclusively through phone calls to verify patient insurance coverage and benefits.
- Collect and accurately record information related to insurance coverage, co-pays, and deductibles.
- Update patient accounts with verified insurance information to ensure proper billing and processing of their order.
- Communicate with insurance agents.
- Validate if the patient's needed service, can be serviced or not.
- Tag tickets.
- Tag orders in the system.

WHAT WE’LL LIKE ABOUT YOU

YOU ARE
- Curious and authentic, just like us #beboldr
- An analytical and critical thinker, with an eye for even the most minute of details
- Passionate about client satisfaction

**Requirements**:
YOU HAVE
- Strong English communication skills, both verbal and written.
- Excellent attention to detail and ability to collect accurate information.
- Availability to work daytime hours in either PST or EST, Monday to Friday.
- Proficient in phone-based communication.
- Basic computer skills and data entry proficiency.
- Prior insurance or DME experience is a plus, but not mandatory.
- Commitment to patient confidentiality and adherence to HIPAA guidelines.

**Benefits**

Salary plus benefits

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