Death and Disability Fund Administrator

7 days ago

Pretoria, South Africa Sanlam Full time

Build a successful career with us
We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future - your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its four business clusters - Sanlam Life and Savings, Sanlam Investment Group, Sanlam Emerging Markets, Santam, as well as MiWay and the Group Office - the group provides many opportunities for growth and development. What will you do?
Handling all claims related functions with section 37c processes
Process Section 37C claims according to the rules, policies, legislation, administration procedures and the service level agreement
Liaise with members, beneficiaries, employers and/or relevant stakeholders in a professional manner in order to obtain and clarify details regarding the claims (both verbal and written)
Quality assure and review the death claim documentation in order to ensure the documentation is accurate, complete and compliant with relevant legislation
Prepare investigation report on death cases for presentation to Claims Committee at the Death Benefit Disposal Claims Committee meeting on a monthly basis
Keep abreast of all requirements in the retirement industry as set out by the FSCA and the relevant legislation
Ensure optimal processes and controls to adhere to service level agreements (internal and external)
Reporting - responsible for accurate and timeous management reporting as required (weekly/ monthly)
Ensure compliance and risk problems are identified and communicated to management
Understand and comply with relevant legislative requirements
Stakeholder engagement with various internal and external stakeholders
Responsible for investigate, resolve and respond to internal and external client queries using professional verbal and written communication
Investigate, resolve and respond to ad hoc operational requirements
Maintain relationships with internal departments and resolve and route queries effectively
Assist with testing when necessary
Ensure accuracy of own work
Ensure a good client (internal & external) experience
Qualifications and experience
Matric with Mathematics and/or Accounting
2 years’ relevant experience
Knowledge and skills
Thorough knowledge of Section 37C of Pension Fund Act
General understanding of Employee Benefits
Excellent knowledge of the Group Risk Industry
Computer literate with proficiency in Microsoft Office (Word and Excel specifically)
Behavioral competencies
Excellent Interpersonal skills
Strong analytical and planning skills
Meticulous (attention to detail)
Results driven
Excellent client service ethic
Action and result orientated
Core Competencies Cultivates innovation - Contributing independently Customer focus - Contributing independently Drives results - Contributing independently Collaborates - Contributing independently Being resilient - Contributing independently Turnaround time

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