Fund Administrator

**Who are we?**
- Sanlam Corporate specializes in the provision of health, consulting, risk, investment and administration services to institutions and retirement funds. Focused on meeting the unique needs of its diverse clients, Sanlam Corporate assists companies in creating and delivering customized employee benefits solutions, including the collection of premiums and communication to fund members.
- Sanlam Corporate is one of the largest businesses within the Sanlam Group. Sanlam is a leading financial services group, originally established as a life insurance company in 1918. The Sanlam Group conducts its business through Sanlam Limited, the corporate head office and four business clusters. The corporate head office is responsible for the Groups’ centralized functions such as strategic direction, financial and risk management, marketing and communications, Group human resources and corporate social investment (CSI). The five business clusters include SA Life & Savings (Retail Affluent, Retail Mass, Sanlam Corporate), Fintech, Sanlam Investments, Sanlam Emerging Markets and Santam.

**What will you do?**
- Administration of Retirement Funds and maintenance of member level transactions across functional systems and functional areas within SEB Core. (Identify/process/record/report)
- Adhere to service level agreements. (Internal and external)
- Adhere to internal controls and procedures in place.
- Professional verbal and written communication and reporting to clients. (Internal and external)
- Investigate, resolve and respond to internal and external client queries in a professional and effective manner. (Verbal and in writing)
- Investigate, resolve and respond to ad hoc operational requirements. (Verbal and in writing)
- A thorough understanding of and compliance with the Pension Fund Act, Fund Rules and Income Tax Act and any other relevant legislative requirements.
- Maintain relationships with internal departments.

**What will make you successful in this role?**

**Qualification and Experience**
- Grade 12 with 2 to 3 years related experience in Retirement fund administration.
- Benefit payment experience would be advantageous.
- Proficiency in Microsoft Office. (Excel, Word, Outlook etc)

**Knowledge and Skills**
- Processing transactions and conduct simple calculations. (where applicable)
- Record keeping, filing and maintenance of databases.
- Maintain work standards and quality verification.
- Collating information for reporting.
- Transfer of knowledge on leading practice and processes.

**Behavioral competencies**
- Strong attention to detail and proactive attitude.
- Strong ability to organize and prioritize.
- Excellent communication skills both written and verbal.
- Results focused and displays energy when performing tasks.
- Time management skills.
- Ability to work independently.
- Innovative and demonstrates initiative.
- Ability to perform well under pressure and meet deadlines.
- Inter-personally skilled.
- Ability to collaborate and pull information together.
- Following instruction and procedures.

**Core competencies**
- Cultivates Innovation - Creating new and better ways for the organisation to be successful.
- Client Focus - Building strong customer relationships and delivering customer-centric solutions.
- Drives Results - Consistently achieving results and meets deadlines, even under tough circumstances.
- Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.
- Resilience - Rebounding from setbacks and adversity when facing difficult situations.

**Build a successful career with us**
- We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future - your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters - Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office - the group provides many opportunities for growth and development.

**Turnaround time**

**Our commitment to transformation**
- The Sanlam Group is committed to transformation and embracing diversity and our employment equity plan and targets will be considered as part of the recruitment process. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society as well as people with disabilities.