Social Worker: Services to Families, Ref No. Dsd 71/2025

**Job Purpose**:
The Department of Social Development, Western Cape Government has opportuniies for a suitably qualified and competent Social Worker to provide social work services within the Service Delivery Areas through the promotion of social change, problem solving in human relationships and the empowerment and liberation of people to enhance social well-being.

**Minimum Requirements**:
A relevant tertiary qualification in Social Work (Bachelor of Social Work) that allows professional registration with the South African Council for Social Service Professions as Social Worker; Registration with the South African Council for Social Service Professions as a Social Worker; Grade 1: No experience; Grade 2: A minimum of 10 years appropriate experience in Social Work after registration as a Social Worker with the South African Council for Social Service Professions; Grade 3: A minimum of 20 years appropriate experience in Social Work after registration as a Social Worker with the South African Council for Social Service Professions; Grade 4: A minimum of 30 years appropriate experience in Social Work after registration as a Social Worker with the South African Council for Social Service Professions.

**Recommendation**:
None

**Key Performance Areas**:
Render a social work service with regard to the care, support, protection and development of vulnerable individuals, groups, families and communities through the relevant programmes (Case work, group work and Community work). Attend to any other matters that could result in, or stem from, social instability in any form; Supervise and Support Social Auxiliary Workers; Continuous Professional Development. Keep up to date with new developments in the social work and social welfare fields; Perform all the administrative functions required of the job; Ensure NPOs comply with registration requirements and relevant regulatory frameworks; Monitor and review services delivered by NPOs to ensure alignment with Provincial and National legislative and policy frameworks; Administer Non-Financial Data (NFD) and performance information processes; Monitor the implementation of Service Delivery Improvement Plans; Respond promptly to complaints, enquiries, or concerns raised regarding NPOs or programme activities; Ensure NPOs comply with registration requirements and relevant regulatory frameworks; Monitor and review services delivered by NPOs to ensure alignment with Provincial and National legislative and policy frameworks; Administer Non-Financial Data (NFD) and performance information processes; Monitor the implementation of Service Delivery Improvement Plans; Respond promptly to complaints, enquiries, or concerns raised regarding NPOs or programme activities.

**Competencies**:
**Knowledge of the following**:Supervision Framework for Social Workers; Human behavior and social systems and skills to intervene at the points where people interact with their environments in order to promote social well-being; Social work theory and interventions; Information and Knowledge Management; Protocol and professional ethics; Relevant legislations, policies and prescripts (norms and standards); Social dynamics, work values and principles; Developing and empowering others; It will be advantageous to have a valid Code B (or higher) driving licence; Regulatory and Policy Knowledge**:Understanding of NPO registration requirements and regulatory frameworks; Provincial and National legislative and policy frameworks related to social services; Regulatory and Policy Knowledge.

**Skills in the following**: Challenge structural sources of poverty, inequality, oppression, discrimination and exclusion; Written and verbal communication; Report-writing; Self-management; Motivation; Good planning and organizing; Problem solving and analytical; Computer literacy; Presentation and facilitation; Client orientation and customer focus; Ability and competence to assist, develop, advocate for, and empower individuals, families, groups, organisations and communities to enhance their social functioning and their problem-solving capabilities; Ability to promote, restore, maintain, advocate for and enhance the functioning of individuals, families, groups and communities by enabling them to accomplish tasks, prevent and alleviate distress and use resources effectively; Understanding and ability to provide social work services towards protecting people who are vulnerable, at risk and unable to protect themselves; Ability to mentor and coach Social Workers Grade 1; Monitoring and Evaluation Skills: Ability to track and assess NPO performance against targets and service standards; Competence in analysing Non-Financial Data (NFD) and performance information; Ability to monitor implementation of Service Delivery Improvement Plans; Problem-Solving and Decision-Making**:Capacity to identify service gaps or non-compliance and propose corrective actions; Ability to respond rapidly and appropriately to complaints or concer