Contact Centre Manager

**Contact Centre Manager (JB1538)**: Woodmead, Johannesburg, Gauteng - Customer Service **Contact Centre Manager (JB1538)** **Woodmead, Sandton** **Market Related** Aligned to the Institution’s vision and strategy to deliver an end-to-end seamless customer service to our student body, the Contact Centre Manager provides operational, technical and...

Job OverviewNedbank is seeking a highly skilled Contact Centre Manager to oversee the smooth operation of our contact centre. As a key member of our team, you will be responsible for ensuring quality service, client retention and sales, while maintaining stakeholder relationships in line with Nedbank's client service strategy.This role requires strong...

**THE JOB AT GLANCE** Reporting to the Chief Operating Officer, the Head: Contact Centre will be responsible for developing the strategy for the contact centre for the benefit of the customers/stakeholders including leading and overseeing both inbound and outbound Contact Centre Operations that services all RMA businesses (COID, Life, AIT) with diversified...

**3. Key Performance Areas**:Core, essential responsibilities / outputs of the position (KPA's) **Task Complexity**: **Operational Planning** - Optimise and align operational targets, processes and systems to business strategy of the Customer Experrience and Enterprise Business Unit - Compile the Functional Unit Business Plan and manage the plan in line...

**ABOUT THE COMPANY** At Blue Label Distribution, our brand philosophy is that we can create and distribute anything that is able to be digitised. Our Blu Approved brand is the face of our service offering and is underpinned by a world-class technology platform for both online and offline commerce. With a point-of-sale network of approximately 150 000...

Job Purpose:The Supervisor is responsible for managing the team's daily operations, ensuring adherence to corporate service standards, including a maximum 5% lost call rate (seasonal). Motivate staff to maximize sales opportunities, exceeding revenue targets.Monitor performance through bookings, phone reports, and monthly Key Performance Assessments,...

Contact Centre Quality Manager Job DescriptionWe are seeking an experienced Contact Centre Quality Manager to join our team. As a key member of our contact centre operations, you will be responsible for ensuring exceptional customer experiences and driving business growth.About The Travel CorporationThe Travel Corporation is a leading travel company...

One our international clients within travel / tourism / hospitality industry is seeking an experienced Contact Centre Supervisor to manage a team of 49 staff. The role is based towards the Woodmead area. Qualifications and experience: 1+ years in a Team Leaders roll in a call centre within the South African officeExperience in quality assurance and...

Contact Centre Director PositionFirstrand seeks an experienced Contact Centre Director to lead its contact centre operations, driving efficiency and delivering exceptional customer experiences.About the RoleDevelop and execute strategic plans to drive contact centre performance.Build and lead high-performing teams.Collaborate with stakeholders to identify...

POSITION SUMMARYA Contact Centre Manager with a focus on sales duties plays a key role in managing the operations of a contact centre while driving sales performance. Leading and motivating a sales team, setting and achieving sales targets, developing sales strategies, and ensuring high customer satisfaction through effective sales processes and training....

**POSITION **:Sales and Service Contact Centre Manager** **Location **:Braamfontein** **Department **:Contact Centre** **Reporting to **:Business Unit Head** **Mission of South Point** South Point Management’s mission is to be a **_leading _**provider of **_clean, convenient, safe_** and **_affordable student _**accommodation **_nationally_**. We...

**Minimum Requirements** - Completed grade 12/ Matric - Proven track record in dealing with Contact Centre related Administration - 5 years’ experience in the capacity of Contact Centre Manager - 3 years’ experience in the capacity of Contact Centre Manager in the BPO space - Workforce Management experience - Proficient with excel - Experience evaluating...

Global Contact Centre Leadership OpportunityThe Travel Corporation is seeking an experienced leader to join our team as a Global Contact Centre Leader. This role will be responsible for driving sales performance, ensuring exceptional customer experiences, and fostering a consultative sales approach.Key Responsibilities:Leading and coaching a high-performing...

**Job Purpose**: The purpose of this role is to identify and monitor training needs within the organization, and design, plan and implement training programs, policies, and procedures to fulfill those needs. This role will report directly into the raining manager. **Job Objectives**: - Review existing training programs; suggest enhancements and...

Job DescriptionA Contact Centre Manager with a focus on sales duties plays a crucial role in managing the operations of a contact centre while driving sales performance. The ideal candidate will be a sales-focused individual who is motivated to manage a team of Supervisors, Team Leaders, and Agents to continually meet and exceed sales targets, KPIs, and...

A payment solutions provider is looking for a Contact Centre Advisor to protect and promote the business and interest of the company and to preserve its reputation and goodwill at all times. **DUTIES & RESPONSIBILITIES, NOT LIMITED TO**: - Managing inbound and outbound calls within the Service Level Agreement (SLA) - Responding in a timely manner to client...

**Job Description:**As a Senior Call Centre Executive at InsidEntity, you will oversee the day-to-day activities of the contact centre team, focusing on delivering exceptional customer experiences. This role involves effective leadership and strategic planning to ensure the achievement of business objectives.Your responsibilities will include:Leading a team...

Our client has an opportunity available for a Contact Centre Manager in the Customer Service department. **Requirements**: - Matric - Degree or Diploma in Commerce or Human Science would be advantageous. - 3 years’ experience in dealing with financial service and retail products. - 3 years management experience in a medium to large size contact centre. -...

**Job Number** - 71223 **Job Type** - Permanent **Job Title** - Contact Centre Agent **Computer Skills** - MS Office **Industry** - Service **City** - Johannesburg **Province** - Gauteng **CONDENSED LIST OF DUTIES**: - Handle telephone queries. - Record all calls received. - Attend to all claims queries received for the Funds. - Utilising the...

**Job Number** - 72948 **Job Type** - Permanent **Job Title** - Contact Centre Agent **Computer Skills** - MS Office **Industry** - Service **City** - Johannesburg (CBD) **Province** - Gauteng **CONDENSED LIST OF DUTIES**: - Handle telephone queries. - Record all calls received. - Attend to all claims queries received for the Funds. - Utilising the...