Service Specialist

1 week ago

Secunda, South Africa AECI Full time

Participate in on-site activities such as sample collection, analysis and the compilation of weekly service and monthly reports.
- Effectively oversee monthly chemical orders, ensuring product delivery while maintaining optimal on-site stock levels and ensuring proper treatment of all systems.
- Optimize all chemical-treated systems, ensuring satisfactory margins are maintained on-site.
- Conduct site servicing, including equipment control, calibration, dosing pump management, and monitoring water chemistry.
- Promote the growth of accounts in the designated area and prioritize customer satisfaction.
- Develop and implement effective sales strategies to achieve or exceed sales targets and prepare regular reports on sales performance and forecasts.
- Collaborate cross-functionally to create comprehensive plans for client acquisition and retention.
- Supervise and ensure the correct and safe execution of work by on-site personnel, including operators, technicians, and the site supervisor.
- Adhere to AECI standards for housekeeping and safety on sites at all times.
- Strict adherence to safety rules, ensuring the presence of risk assessments and safe work procedures.
- Participate in monthly/quarterly review meetings with key site management personnel.
- Collaborate with technical teams to address customer inquiries and provide effective solutions.
- Develop quarterly and yearly budgets for all assigned accounts.
- Collaborate in implementing periodic price increases across all accounts.
- Monitor and facilitate timely payments for all accounts, following up to prevent account blockages.
- Foster and maintain a positive work environment.

**Qualifications & Experience**:

- Matric (Science and Maths)
- National Diploma in Chemistry, Chemical Engineering, or related field
- Proven experience in sales, preferably in the Chemical Water Treatment Industry
- Proficiency in sales strategies, managing client relationships, and employing techniques to attain sales targets.
- Proficiency in Excel/Word/PowerPoint
- Valid Driver’s License

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