Technical Systems Analyst

1 week ago

Randburg, South Africa iqbusiness South Africa Full time

**Job Title**: Intermediate Technical Systems Analyst
**Location**: On-Site

**Purpose of the Position**

**Key Responsibilities**
- Provide second-line support to NOC, Service Desk, Business Desk SA, and Business Desk MAH.
- Resolve incidents, problems, and requests within agreed SLAs, ensuring accurate and timely updates.
- Document and analyze system defects, create diagnostic tools, and maintain knowledge bases.
- Collaborate with Solution Delivery and Architecture teams on system planning, configuration, and deployment.
- Support business operations during critical incidents, deployments, and disaster recovery exercises.
- Generate and execute scripts to support daily operations.
- Produce SOPs to ensure consistency, stability, and reliability of systems.
- Proactively monitor and resolve system and data errors to minimize business impact.
- Engage with business stakeholders to identify opportunities for process and system improvements.
- Prepare reports to track solutions and business benefits.

**Skills & Competencies**
- Hands-on experience with some of the following: Oracle, SQL Server, Web Methods, Web Services, SOA, SharePoint, F5, ESB, SQL Server Integration/Reporting Services, and automation/scheduling tools.
- Strong understanding of integration concepts.
- Knowledge of Agile, SDLC, ITIL, COBIT, and cloud computing.
- Analytical, investigative, and structured problem-solving skills.
- Strong facilitation and communication skills with proficiency in English.
- Ability to work under pressure and manage multiple priorities.

**Qualifications & Experience**
- Relevant tertiary qualification in Information Technology or related field.
- Demonstrated experience in second-line technical support and system troubleshooting.

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