Fluent English) L1 Technical Support Consultant

2 weeks ago

Pretoria, South Africa SupportYourApp Full time

**Passionate about the world of tech?**

What if you had a chance to be a part of the world’s leading SaaS, Software, or Hardware solutions?

Join our team as a **L1 Technical Support Consultant**today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.

Excited? Let’s see what it takes

**What you will do**:

- Handle customer inquiries involving technical issues and feedback, providing timely and effective solutions
- Monitor client hardware in real time and ensure prompt issue detection and escalation when needed
- Follow established procedures to escalate issues to the appropriate internal teams and stakeholders
- Maintain accurate and up-to-date records of system failures, maintenance activities, and identified bugs
- Collaborate and communicate effectively with the client’s internal teams to ensure smooth operations and timely issue resolution.

**What you need to succeed in this role**:

- Excellent English communication skills (at least C1 for both spoken and written)
- 1+ years of proven experience in Technical Support
- Ability to identify and resolve basic hardware and software issues independently
- Tech-savvy with hands-on experience in hardware troubleshooting
- Familiarity with Zendesk or similar ticketing systems
- Fast typing skills and ability to manage multiple tasks simultaneously
- Excellent problem-solving abilities
- Customer-oriented and responsible attitude
- Excellent interpersonal skills

**Will be a great plus**:

- Experience with remote hardware debugging

**Benefits and Perks**:

- Flexible schedule
- Opportunity to work fully remotely
- Inclusive international environment
- Compensation in USD
- Good bonuses for referring friends
- Paid intensive training and probation
- Work-life balance
- Responsive management interested in your growth and long-lasting cooperation
- Greenhouse conditions for self-development

**Who we are**:
SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe.

We work with clients from over 30 countries and speak over 60 languages.

Since 2010, we’ve become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world.

We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.

We welcome people with various backgrounds and experiences. Grab the chance to join us and **send your CV in English**, pointing out your outstanding skills

**DISCLAIMER

  • Fluent English) L1 Customer Support Consultant

    4 days ago

    Pretoria, South Africa SupportYourApp Full time

    **Passionate about the world of tech?** What if you had a chance to be a part of the world’s leading SaaS, Software, or Hardware solutions? Join our team as a **Customer Support Consultant** today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving...

  • (Fluent English) Technical Support Consultant

    2 weeks ago

    Pretoria, South Africa SupportYourApp Full time

    Passionate about the world of tech? What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions? Join our team as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals...

  • (Fluent English) L2 Technical Support Consultant

    1 week ago

    Pretoria, South Africa SupportYourApp Full time

    Passionate about the world of tech? What if you had a chance to be a part of the world’s leading SaaS, Software, or Hardware solutions? Join our team as a L2 Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging...

  • Fluent English) Product Support Consultant

    4 days ago

    Pretoria, South Africa SupportYourApp Full time

    **Passionate about the world of tech?** What if you had a chance to be a part of the world’s leading SaaS, Software, or Hardware solutions? Join our team as a **Product Support Consultant**today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving...

  • Technical Support Consultant

    1 week ago

    Pretoria, Gauteng, South Africa SupportYourApp Full time US$40 000 - US$60 000 per year

    Passionate about the world of tech? What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions? Join our team as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals...

  • Technical Support Consultant

    1 week ago

    Pretoria, Gauteng, South Africa SupportYourApp Full time R90 000 - R120 000 per year

    Passionate about the world of tech?What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions?Join our team as aTechnical Support Consultanttoday and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with...

  • Online English Teacher

    4 days ago

    Pretoria, South Africa Kyna English Full time

    **About Kyna English** Kyna Pte. Ltd. (Kyna English) is a Singapore-based online education company that provides interactive English lessons to learners of all ages across Southeast Asia. With over four years of experience, Kyna English has delivered more than five million online classes to over 100,000 students in Vietnam, Thailand, and Indonesia. We are...

  • Technical Claims Consultant

    3 weeks ago

    Pretoria, South Africa King Price Insurance Company Ltd Full time

    Position available : Technical Claims Consultant - (Buildings) Company : King Price Purpose of the position : Building claims consultant, with the ability to act as a desktop investigator on building related claims Responsibilities Capturing, processing, scrutinising assessment reports, and finalising, or rejecting, building claims Dealing with client...

  • ERP Technical Support Consultant

    5 days ago

    Pretoria, South Africa Dante Group Pty Ltd Full time

    Reference: PTA -DCH-1 ERP Technical Support Consultant Pretoria East Market related, based on experience and qualifications Minimum Requirements Bachelor's degree in Finance or Information Technology / Computer Science At least 2 years of experience in a customer support role Knowledge or experience in dealing with a ticketing system Understanding of...

  • Personal Assistant

    2 days ago

    Pretoria, South Africa Placement Dynamics Full time

    **Personal Assistant / Office Secretary - fluent in Afrikaans** **NEW** **Location**: - Pretoria East**Offer**: - R 12 000 to R 15 000**Type**: **Permanent** **Application Instruction**: Our client is looking for a responsible Personal Assistant/Office Secretary to provide personalized secretarial and administrative support in a well-organized and...