Technical Support Consultant

1 week ago

Pretoria, Gauteng, South Africa SupportYourApp Full time R90 000 - R120 000 per year

Passionate about the world of tech?
What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions?

Join our team as a
Technical Support Consultant
today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.

Excited? Let's see what it takes

What you will do:

  • Provide exceptional technical support via calls, chats, and emails
  • Resolve support inquiries of various difficulties
  • Gather data to ensure the required technical info is collected to resolve even more complex tickets
  • Gather required technical information to ensure the resolution of complex cases
  • Ensure customers' satisfaction with any interaction
  • Maintain working knowledge of our client's products and services
  • Securely work with customers' sensitive information
  • Communicate with developers and other departments of various IT companies to identify and troubleshoot technical issues

What you need to succeed in this role:

  • Excellent English communication skills (at least C1 for both spoken and written)
  • Prior experience in tech support, desktop support, or a similar role
  • Strong troubleshooting and problem-solving skills, attention to detail
  • Technical background related to networking (VPN/firewall/Amazon/Azure services, network as a service, cloud networking)
  • Basic understanding of cybersecurity, working experience with ISP
  • Customer-oriented and responsible attitude
  • Excellent interpersonal skills

Will be a great plus:

  • Experience with Zendesk or similar CRM systems
  • Experience with engineers
  • Degree in computer science or information technology
  • Certification in Microsoft, Linux, or Cisco
  • Experience with remote desktop applications and help desk software

Benefits and Perks:

  • Flexible schedule
  • Opportunity to work fully remotely
  • Inclusive international environment
  • Compensation in USD
  • Good bonuses for referring friends
  • Paid intensive training and probation
  • Work-life balance
  • Responsive management interested in your growth and long-lasting cooperation
  • Greenhouse conditions for self-development
  • The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected

Who we are:
SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe.

We work with clients from over 30 countries and speak over 60 languages.

Since 2010, we've become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world.

We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.

We welcome people with various backgrounds and experiences. Grab the chance to join us and
send your CV in English
, pointing out your outstanding skills

Visit our website:

DISCLAIMER
We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits.

Your personal data will be processed as described in the SupportYouApp
Candidate Privacy Notice
.

  • Technical Support Consultant

    1 week ago

    Pretoria, Gauteng, South Africa SupportYourApp Full time US$40 000 - US$60 000 per year

    Passionate about the world of tech? What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions? Join our team as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals...

  • Business Relations and Legal Consultant

    4 days ago

    Pretoria, Gauteng, South Africa Independent Consultant Full time R600 000 - R1 200 000 per year

    The Business Relations & Legal Consultant will be responsible for managing the company's external relations and overseeing all legal and compliance matters related to its operations. The role requires a strong understanding of business and commercial law, with the ability to provide sound legal advice, manage contracts, and represent the company in formal...

  • Technical Support Consultant

    8 hours ago

    Pretoria, Gauteng, South Africa SupportYourApp Full time

    Are you interested in the world of cloud, networking, and security?For over 10 years, our partners have helped their clients fill IT service gaps by offering a variety of solutions from data management and storage virtualization to cloud, security, and network optimization.Join a team of passionate experts and create tailored solutions that handle day-to-day...

  • Senior Technical Consultant

    4 days ago

    Pretoria, Gauteng, South Africa Medtronic Full time R120 000 - R240 000 per year

    At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You'll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.A Day in the LifeThis is an exciting opportunity where, as a Technical Consultant, you will be driving Aortic and...

  • Technical Support and Sales

    4 days ago

    Pretoria, Gauteng, South Africa Bupo Animal Health Full time R400 000 - R600 000 per year

    Bupo Animal Health (Pty) Ltd a market leader in the supply and marketing of top quality Animal Health- products, solicits applications for the following position:Technical Support and Sales The main output of the position is to provide technical support to our customers in the Animal Health industry.Key Outputs:This position is primarily a sales role. Sales...

  • Customer Support Consultant

    1 week ago

    Pretoria, Gauteng, South Africa SupportYourApp Full time US$80 000 - US$120 000 per year

    Passionate about the world of tech? What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions? Join our team as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals...

  • Snr Technical Advisor: Power Systems

    1 week ago

    Pretoria, Gauteng, South Africa GIZ. Full time R1 200 000 - R2 400 000 per year

    Shape South Africa's Power System Future with GIZ as the Senior Technical Advisor: Power Systems and Flexibility – SAGEN Programme (Hatfield Pretoria | Until 31 December 2029)Join a programme that is actively shaping South Africa's energy transition. The South African – German Energy Programme SAGEN is looking for a Senior Technical Advisor who brings...

  • Snr Technical Advisor: Power Systems

    1 week ago

    Pretoria, Gauteng, South Africa GIZ. Full time R1 500 000 - R2 200 000 per year

    Shape South Africa's Power System Future with GIZ as the Senior Technical Advisor: Power Systems and Flexibility – SAGEN Programme (Hatfield Pretoria | Until 31 December 2029)Join a programme that is actively shaping South Africa's energy transition. The South African – German Energy Programme SAGEN is looking for a Senior Technical Advisor who brings...

  • Snr Technical Advisor: Power Systems

    7 hours ago

    Pretoria, Gauteng, South Africa Deutsche Gesellschaft für Internationale Zusammenarbeit (GIZ) GmbH Full time US$173 000 - US$243 000 per year

    Shape South Africa's Power System Future with GIZ as the Senior Technical Advisor: Power Systems and Flexibility – SAGEN Programme (Hatfield Pretoria | Until 31 December 2029)Join a programme that is actively shaping South Africa's energy transition. The South African – German Energy Programme SAGEN is looking for a Senior Technical Advisor who brings...

  • Customer Support Consultant, E-commerce

    2 weeks ago

    Pretoria, Gauteng, South Africa SupportYourApp Full time US$80 000 - US$120 000 per year

    Passionate about the world of tech? What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions? Join our team as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals...