Tele-salesman

6 days ago

East London, South Africa Motus Parts Full time

**Position Overview**:
**Specific Role Responsibilities**:
**Key Performance Indicators will include, but not limited to;**
- Acts as the first point of contact with the customer, portraying professionalism and confidence that delivers the ultimate in customer service.
- Receive inbound customer sales inquiries.
- Provide support and pricing details in response to inbound enquiries.
- Identify sales leads and escalate them to external sales staff.
- Process sales orders.
- Ensure customer satisfaction through great service.
- Provide quotations, product, and service information.
- Increase profitability and maintain sales targets.
- Promote the features and benefits of the company’s products / services.
- Receive, manage, or escalate customer complaints related to the sale of products and services.
- Provide administrative support to produce RFIs, RFPs, RFQs and other sales related documents.

**Qualifications and Experience**:

- Matric
- At least 3-5 years’ experience as telesales or sales representative in the automotive industry.
- Extensive experience in a telesales/call centre environment dealing with customer needs.
- Telephone etiquette and professionalism.
- Manage high volume in-bound calls.
- Respond to all telephonic enquiries timeously and always maintain great levels of customer satisfaction.
- Technical/Mechanical automotive background - Desirable.
- Product Knowledge.
- Should be able to carry out his/her responsibilities with little supervision.

**Skills and Personal Attributes**:

- Be a good planner and time manager.
- Understanding and ability to communicate effectively and conduct business in an appropriate professional business manner.
- Ability to work with management effectively and cooperatively.
- Honest and show integrity.

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