Operations Manager

2 days ago

Pretoria, South Africa H2R Africa Full time

**PLEASE NOTE**:
THE SUCCESSFUL CANDIDATE MUST HAVE AT LEAST 10 YEARS EXPERIENCE IN THE MEDICAL SALES INDUSTRY, WITH 3 YEARS IN A MANAGEMENT POSITION.

Multilingual including a few African languages.
Valid drivers license and own car.
No Criminal Record.
Relevant Tertiary Qualification.

Flexibility and willingness to travel (even at short notice).
Excellent communication.
Ability to have a hands-on approach.
Ability to motivate others.
Negotiation skills.
Excellent customer service skills.
Excellent stakeholder management skills.
Problem-solving skills.
Attention to detail skills.
Sound decision making capabilities.
Proper feedback skills.
Ability to foster teamwork.
Conflict resolution.
Carry out any reasonable ad-hoc requests from Management as and when required.

Oversee and report on the general operations and functions of the
client relationship and key account management team.
Ensure that the team operates cohesively within the department.
Be accountable for high retention levels and building meaningful
relationships with key stakeholders.
Execute the aggressive organic growth targets with the team.
Manage the team which includes, Key Account Managers and onsite.
Customer Service Consultants, to ensure execution of the client
relations strategy.
Institute strict financial controls and timelines with regards to
budgeted expenses.
Set up department objectives and performance contracts with the
team.
Ensure that the SLA with clients is continuously met and exceeded.
Provide the team with a stimulating and supportive environment.
Drive a high-performance culture and take corrective action when
necessary.
Identify training needs and skills gaps within the team.
Build and maintain new and existing relationships with key
stakeholders, such as, company executives, trade unions and
brokers.
Prepare monthly and quarterly management and client reports.
Ensure execution of PR and wellness strategy in collaboration with
the marketing department.
Manage the department budget.
Collaboration with marketing; managed care; implementation and
sales divisions to achieve organisational goals.
Planning and allocation of resources for year-end revision processes.
Carry out any reasonable ad-hoc requests from Management as and when required.

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