Reservations Agent

6 days ago

Pretoria, South Africa AP Irene Country Lodge Full time

**ob Description: -**
- Ascertaining and noting client’s exact needs when discussing the details of all bookings.
- Make Spa bookings
- Prompt and courteous responses and follow ups made to all enquiries.
- Assists the Reservations Manager in the processing of reservations using the appropriate systems.
- Collects sufficient information when taking reservations in terms of the Guaranteed Booking Policy.
- Maintains a neat and efficient filing system.
- Deals with correspondence quickly and efficiently.
- Transfers manual reservations to the computerised reservations system daily.
- Maintains Group Booking files and processes them efficiently and in accordance with company policies.
- Establishes a follow-up procedure for Individual Reservations, Group Reservations and Conference and Banqueting Bookings in order to obtain necessary information prior to the guests’ arrival.
- Securing all inquiries and tentative bookings.
- Planning, overseeing and co-ordinating the TEAM. Ensure all conferences and events are properly planned and quoted for.
- Drawing up of contracts and ensuring they are signed and deposits paid.
- Making accommodation bookings linked with Conferences in liaison with Reservations.
- Obtaining rooming lists, checklists, vouchers or orders and payments prior to check-in.

**Salary**: R5,000.00 per month

**Job Types**: Full-time, Permanent

**Salary**: R6,000.00 - R10,000.00 per month

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