Supervisor, Operations

1 week ago

Kempton Park, South Africa DSV Full time

If you are a current DSV employee and interested in a position in another country, please contact your Human Resource representative to discuss the process and requirements of applying.

**DSV - Global transport and logistics**

Location: ZAF - Kempton Park, Serengeti Blvd (DSV Park Gauteng)
Job Posting Title: Supervisor, Operations
Time Type: Full Time

**SUMMARY**
The role needs to ensure operations are managed in accordance with the DSV standards and policies and procedures and also have to ensure that the DSV strategy, goals and initiatives are cascaded down through the Plumbago operations and the Clients it services.

**ESSENTIAL DUTIES AND RESPONSIBILITIES**
- Supervision of the crossdock operation
- Planning and dispatching of loads, including allocating Drivers to relevant routes 8T vehicles
- Vehicle and load tracking
- Assist the POD processing as well as Driver debriefing
- Monitoring Driver overtime costs as well as ensuring vehicles are maintained and serviced in the crossdock
- Ensuring client’s needs and expectations are consistently met within scope of the SLA
- Client interaction and issue resolution to ensure client satisfaction
- Actively managing daily operational performance to consistently achieve performance metric targets
- Delivering on client and internal requirements
- Analyze failures with regards to deliveries, client complaints, damages etc to determine root cause and corrective actions
- Firm and consistent approach to ongoing performance measurement and management of team
- Resolution of all IR issues in conjunction with HR
- Coaching and mentoring of team to achieve client objectives
- Identifying training interventions to close skills gaps in operations

**QUALIFICATIONS**
- Completed Matric / Grade 12
- Logistics Warehouse Management or equivalent qualification an added advantage

**COMPUTER SKILLS**
- Intermediate Excel skills
- Transport tracking systems exposure

**EDUCATION AND/OR EXPERIENCE**
- At least 3 years logistics experience, specifically focused on Road Transportation and dealing with Superlink Linehauls and 8 Ton vehicles
- Prior Team Leader or Supervisory exposure
- Experience in planning and allocation of loads as well as followups and tracking
- Experience in debriefing of Drivers
- Experience in monitoring costs and overtime
- Experience in Driver and Vehicle management
- Excellent communication and relationship building skills
- Ability to work under pressure and multi tasking
- This role will require working shifts, including night-shift and is non-negotiable

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