Executives-customer Care Voice-inbound

2 weeks ago

Cape Town, South Africa EXL Service Full time

Responsibilities: Responsibilities are not limited to the enclosed

Supporting customers across the wider business.

Provide world class customer service to both new and existing customers.

Provide Sales support to customers.

Continual learning of products/services.

Promote and sell products to new and existing customers

Follow clear instructions and guidelines to investigate, resolve and process high volume customer enquiries whilst delivering customer service excellence

Contribute to the workstream to deliver objectives to agreed business targets (including growth, quality and compliance)

Deliver accurate information on products and services to ensure consistency across the organisation and provide trustworthy customer service

Identify and understand customer needs in order to provide a consistently high-quality service

Escalate any queries, complaints to the relevant business units to ensure they are handled and resolved in a timely and professional manner

Increase customer retention, loyalty and build a credible reputation

Comprehend and adhere to the company and department standards, policies and procedures

Contribute individually and as a member of a team to ensure service levels meet agreed client and internal standards

Qualifications: SA Citizen

Grade 12 (mandatory)

CEF - minimum CEF level B2 -8

Written B1-6

Soft skills & Telecommunications Experience (Advantageous)

Computer Literacy (MS Office, Social Media, Online, Navigation)

Good articulation of the English language (Spoken and Written)

Experience of up to 1 year, preferably in a Contact Centre environment

Some post High School education preferred

Excellent telephone etiquette and service delivery skills

Strong communication skills and effective listening abilities

Effective organizational and time-management techniques

Exhibit patience and a positive outlook when working with policyholders

Contribute to an environment of accountability, collaboration and teamwork

**_“In alignment with the Employment Equity Act, preference will be given to applicants from historically underrepresented groups/ aligned with our EE targets”_

  • Senior Executive-Customer Care Voice-Inbound

    4 weeks ago

    Cape Town, South Africa EXL Full time

    Senior Executive-Customer Care Voice-Inbound EXL Cape Town, Western Cape, South Africa Overview: Senior Executive-Customer Care Voice-Inbound role at EXL in Cape Town, focused on delivering high-quality inbound customer care in a policyholder billing context. Responsibilities Receive inbound calls from policyholders in a contact center environment. Process...

  • Executive-Customer Care Voice-Inbound

    2 days ago

    Cape Town, South Africa EXL Full time

    Executive-Customer Care Voice-Inbound Location: EXL Cape Town, Western Cape, South Africa Your role involves processing billing transactions, addressing inquiries, and providing technical support with professionalism and precision. If you're committed to excellence and ready to thrive in a structured operations setting, this role is for you. Apply now to...

  • Senior Executive-Customer Care Voice-Inbound

    4 weeks ago

    Cape Town, South Africa EXL Full time

    Senior Executive-Customer Care Voice-Inbound EXL Cape Town, Western Cape, South Africa Overview: Senior Executive-Customer Care Voice-Inbound role at EXL in Cape Town, focused on delivering high-quality inbound customer care in a policyholder billing context. Responsibilities Receive inbound calls from policyholders in a contact center environment. Process...

  • Executive-Customer Care Voice-Inbound

    3 weeks ago

    Cape Town, South Africa EXL Full time

    EXL Cape Town, Western Cape, South Africa Executive-Customer Care Voice-Inbound Your role involves processing billing transactions, addressing inquiries, and providing technical support with professionalism and precision. If you're committed to excellence and ready to thrive in a structured operations setting, this role is for you. Apply now to embark on a...

  • Executive-Customer Care Voice-Inbound

    3 weeks ago

    Cape Town, South Africa EXL Full time

    Executive-Customer Care Voice-Inbound EXL Cape Town, Western Cape, South Africa. We are looking for a Customer Service Representative to join our dynamic team as the frontline contact for policyholders in a fast‑paced contact center environment. Your role involves processing billing transactions, addressing inquiries, and providing technical support with...

  • Executive-Customer Care Voice-Inbound

    4 weeks ago

    Cape Town, South Africa EXL Full time

    Executive-Customer Care Voice-Inbound Location: EXL Cape Town, Western Cape, South Africa Seniority level: Entry level Employment type: Full-time Job function: Other Industries: Business Consulting and Services Join our dynamic team as a Customer Service Representative, where you'll be the frontline contact for policyholders in a fast‑paced contact center...

  • Executive-Customer Care Voice-Inbound

    2 weeks ago

    Cape Town, South Africa EXL Full time

    EXL Cape Town, Western Cape, South Africa Executive-Customer Care Voice-Inbound Join our dynamic team as a Customer Service Representative, where you'll be the frontline contact for policyholders in a fast-paced contact center environment. Your role involves processing billing transactions, addressing inquiries, and providing technical support with...

  • Executive-Customer Care Voice-Inbound

    2 weeks ago

    Cape Town, South Africa EXL South Africa Full time

    Job title : Executive-Customer Care Voice-Inbound Job Location : Western Cape, Cape Town Deadline : December 13, 2025 Quick Recommended Links Jobs by Location Job by industries Job Description Join our dynamic team as a Customer Service Representative, where you'll be the frontline contact for policyholders in a fast-paced contact center environment. Your...

  • Executives-Customer Care Voice-Inbound

    1 week ago

    Cape Town, South Africa EXL Full time

    Coordinator-Customer Care Voice-Inbound EXL Cape Town, Western Cape, South Africa Join our dynamic team as a Customer Service Representative, where you'll be the frontline contact for policyholders in a fast-paced contact center environment. Your role involves processing billing transactions, addressing inquiries, and providing technical support with...

  • Executives-Customer Care Voice-Inbound

    4 weeks ago

    Cape Town, South Africa EXL Full time

    Coordinator-Customer Care Voice-Inbound EXL, Cape Town, Western Cape, South Africa Join our dynamic team as a Customer Service Representative, where you'll be the frontline contact for policyholders in a fast-paced contact center environment. Your role involves processing billing transactions, addressing inquiries, and providing technical support with...