Collections Clerk
1 week ago
Job Summary
The credit and collection clerks is accountable for collecting the maximum amount of overdue funds from customers, which may include a variety of collection techniques, legal claims, and the selective use of outside collection services.
Key Responsibilities
- Locating and contacting debtors to inquire of their payment status
- Negotiate payment deadlines and payment plans
- Transfer customers of to debit order payment option and log to admin to place on debit order once confirmation received from customer
- Handle customer queries and complaints and escalate to relevant departments/managers where applicable
- Investigate and resolve discrepancies on accounts
- Identify and mark respective items in dispute and resolve disputes where applicable
- Update customer master records and customer credit profile regularly
- Alert supervisor of debtors unwilling or unable to pay when necessary
- Identify accounts for hand over to external collections agencies or lawyers for further action
- Identify accounts for bad debt write off
- Participate in financial audits and company audits
- Service all assigned accounts within 30 working days
- Allocation of Credits and On Account payments on debtor accounts
- Release or request cancellation of Orders/Contracts on Hold on accounts based on customers payment profile and account status
- Request suspension of customer access/refcheck systems access where customer is overdue with no valid reasons
Core Competencies
- Multi-tasking various projects of varying complexity and priority
- Critical thinking and problem solving skills
- Planning and organizing
- Decision-making
- Excellent communication and interpersonal skills
- Negotiation
- Conflict management
- Detailed orientated
Desired Experience
- 3+ years of collections experience
- Good interpersonal and communication skills
- Proactive and adaptable
Preferred Qualifications/Requirements
- Matric
- Valid driver’s license
- Own Vehicle
1.855.833.5120
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