Administrative Head

2 weeks ago


Pretoria, South Africa AVBOB Full time

**Vacancy Details**:
Employer**:AVBOB Mutual Assurance Society**

**AVBOB**, AFRICA’S LARGEST MUTUAL ASSURANCE SOCIETY PROVIDING A ONE-STOP FUNERAL INSURANCE AND BURIAL SOLUTION, HAS A VACANCY FOR: ADMINISTRATIVE HEAD - OPERATIONS SUPPORT FUNERAL.

The above-mentioned position exists within Operations Support Funeral department.

**RESPONSIBILITIES INCLUDE**:

- Improve service delivery to the AVBOB Network of branches
- Identify system enhancements
- Enhance and develop processes to improve service to the network of branches
- Coordinate annual product and service price changes.
- Ensure successful implementation of change request including systems testing on the Funeral Order System
- Supervise the Funeral Service Contracts and the Memorial stone team
- Supervise the accurate processing of payments and refunds and authorisation thereof.
- Update the contact details of the AVBOB branch network
- Analyse and solve queries raised by stakeholders within set time frame
- Study policy and procedures and recommend changes to minimize risk.
- Promote and maintain positive relations with internal and external stakeholders
- Ensure proper staffing and development of the team.
- To manage team performance

**Required Skills**:

- quality assurance : 3 to 4 years
- supervisory skills : 3 to 4 years
- administrator : 3 to 4 years

**QUALIFICATION REQUIREMENTS FOR THIS POSITION**:

- Grade 12
- Diploma in Business Administration / Financial Studies

**EXPERIENCE AND KNOWLEDGE REQUIRED FOR THE POSITION**:

- 4 years’ experience within the funeral industry.
- Supervisory experience
- Quality Assurance
- IT Systems background will be an added advantage.

**COMPETENCIES REQUIRED FOR THE POSITION**:

- Excellent communication skills (both written and verbal).
- Excellent team leader and Task executer
- Be able to work independently and function at different levels.
- Excellent customer service skills.
- Financial skills.



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