Financial Education Facilitator

**Cluster and Location**

Retail and Business Banking

KZN, Kingsmead

Hybrid
- Job Requisition Details

REQ: 140634

Closing Date: 04 July 2025

Talent Acquisition: Precious Motlhako
- Job Family
- Sales And Services
- Career Stream
- Client Service
- Leadership Pipeline
- Manage Managers

**Job Purpose**
- To build relationships with government; communities and civil society organs by taking banking to the people through consumer financial education initiatives in order to position Nedbank as the bank for all people; as per the business strategy.

**Responsibilities**:

- Manage and monitor achievement of departmental strategy.
- Facilitate goal accomplishment.
- Mitigate and manage risks, ensuring compliance.
- Streamline client experience by attending process review forums and ensuring compliance to legislation.
- Plan use of resources by balancing availability of resources against internal and external stakeholder requirements.
- Leverage team strengths.
- Improve departmental results.
- Manage and review departmental budgets.
- Manage and monitor client service.
- Evaluate performance, process and service related issues.
- Support acquisition of new clients by Nedbank Retail.
- Align interest of internal and external stakeholders.
- Build and maintain relationships with relevant stakeholders.
- Collaborate with internal stakeholders.
- Manage key issues raised by external stakeholders in performance meetings.
- Provider regular communication through newsletters.
- Ensure transformational target are met.
- Contribute to a culture of transformation by participating in Nedbank culture building initiatives, business strategy, and CSI.
- Stay abreast of developments in field of expertise, ensuring personal and professional growth.
- Understand and embrace the Nedbank vision and values, leading by example.
- Ensure issues raised in culture survey are addressed and results are improved.
- Deliver a worldclass service by ensuring a client centric culture.
- Identify areas of resource inefficiencies and promote optimisation through multi-skilling and addressing capacity gaps.
- Optimise efficiency and embed correct values by ensuring direct reports understand and support Nedbank's vision, values and strategy.
- Manage performance of reports and hold them accountable for managing the performance of their reports by implementing performance agreements and ensuring a clear vision.
- Identify relevant development needs.
- Maintain a high performing team by identifying a talent pool through career conversations and using the talent grid principles and developing talent retention programmes.
- Build depth of skills and knowledge in the team of managers by sharing knowledge and insight with team members.
- Ensure continuous improvement goals are achieved by creating an environment whereby self, managers and team are encouraged to challenge the status quo by initiating constructive debates about work practices.
- Improve productivity and reduce costs.
- Essential Qualifications - NQF Level
- Matric / Grade 12 / National Senior Certificate
- Advanced Diplomas/National 1st Degrees
- Minimum Experience Level
- Minimum 5 years relevant job related experience within a banking environment
- Must speak fluent isiZulu

**Technical / Professional Knowledge**
- Business administration and management
- Business terms and definitions
- Change management
- Financial Accounting Principles
- Governance, Risk and Controls
- Principles of project management
- Relevant Nedbank product knowledge
- Relevant regulatory knowledge
- Talent management
- Management information and reporting principles, tools and mechanisms
- Behavioural Competencies
- Building Partnerships
- Earning Trust
- Communication
- Customer Focus
- Business Acumen
- Planning and Organizing
- **_Please contact the Nedbank Recruiting Team at +27 860 555 566_