Front of House Manager

4 days ago

Bellville, South Africa Jackson and Black Tyger Full time

*Salary: Market Related_

**Key Responsibilities**:

- Lead and supervise front-of-house staff including waiters, runners and bartenders.
- Ensure excellent Customer service through effective communication, problem-solving, and by maintaining high service standards.
- Train and develop team members, providing ongoing coaching and feedback.
- Oversee daily operations to ensure a smooth workflow and optimal guest experience.
- Monitor and manage front-of-house operations, ensuring cleanliness and organization of the restaurant area, bar, and smoking section.
- Handle customer complaints or concerns promptly and professionally, always striving to improve the guest experience.
- Maintain inventory and ensure front-of-house supplies are stocked and well-organized.
- Work closely with the kitchen staff to ensure timely and accurate delivery of orders.
- Manage reservations, waitlists, and guest seating efficiently.
- Assist with scheduling and shift management, ensuring adequate coverage during peak times.
- Uphold company policies, health and safety standards at all times.

**Qualifications**:

- Proven experience in a supervisory or management role within the hospitality industry, preferably in a restaurant or similar setting.
- Strong leadership and team management skills.
- Excellent communication and interpersonal skills.
- Ability to multitask and thrive in a fast-paced environment.
- Exceptional organizational skills with attention to detail.
- Ability to remain calm and professional under pressure.
- Proficiency in Pilot POS system is a pre-requisite.
- Basic office software (e.g., Microsoft Office or Google Suite).
- A passion for exceptional customer service and a commitment to excellence.

**Desired Attributes**:

- Ability to motivate and inspire a team.
- Strong problem-solving skills and adaptability.
- Knowledge of food and beverage operations is a plus.
- Previous experience with high-volume service is preferred.

**Why Join Us?**
- Competitive pay with opportunities for advancement.
- A supportive and collaborative team environment.
- Opportunities for professional growth and training.
- Discounts on food and beverage for you and your family.

**Job Types**: Full-time, Permanent

Application Deadline: 2024/11/20

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