Steward

**Job Number** 22166285 **Job Category** Food and Beverage & Culinary **Location** Protea Hotel Fire & Ice Pretoria Menlyn, Summit Place Precinct, Menlyn, Pretoria, Gauteng, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **DIVISION**:Food and Beverage **Responsibilities**: - Ensure team members adhere to all Health and Safety and Hygiene Regulations; - Ensure machinery is operated properly, efficiently, safely and in accordance with the Hotel Health and Safety Manual; - Ensure the correct PPE is in place and guidelines are adhered to; - Carry out any other reasonable task set by the Hotel’s Management; - Support the Team Members in training and development; - Ensure Back of House areas are maintained to the highest cleanliness standards and cleaning schedules are followed and completed; - Coordinate the daily pot-wash and dish wash responsibilities; - Report faults, misused or damaged equipment issues to the Managers, Executive Chef, and/or Chief Engineering; - Assist in the stock take of equipment and other items as required; - Assist in the location, movement and storage of operational equipment; - Observe Health, Hygiene and Safety guidelines when handling hazardous substances and comply with all aspects of Health and Safety requirements. **Requirements**: - Good communication skills; - Ability to work under pressure; - Previous Steward Experience; - High School Diploma/GED or relevant experience; - Team work; - Flexibility to respond to a range of various work situations; - Ability to work on their own or in teams; - Ability to work in a rotating shift and dynamic environment. 1.5. All work areas and surfaces, cooking utensils and ancillary areas e.g. fridges, stores, wash-up, etc. are cleaned to maintain a high standard of cleanliness and hygiene and that a"clean as you go" discipline is adhered to. Assist section leaders to maintain hygiene standards and the documentation in support thereof 1.6. Strict hygiene practices are adhered to in dress and work habits and stringent levels of personal cleanliness and hygiene are maintained. **2. Interpersonal Relationships** - The requirements of this key result area will have been satisfactorily performed when: - _ 2.1. Other members of STAFF and Management are dealt with in a polite and helpful manner at all times. 2.2. Management is kept informed in an appropriate level of detail about activities, progress and results and information and advice on matters within allocated area of responsibility is sought from Management when necessary. 2.3. Instructions from Management are treated constructively and acted upon 3. **GUEST Satisfaction** - The requirements of this key result area will have been satisfactorily performed when: - _ 3.1. GUESTS are greeted in a polite and friendly manner.. 3.2. GUEST needs and requirements are anticipated and acted upon as soon as possible and GUEST enquiries and requests are dealt with promptly and efficiently. Requests outside area of authority are referred immediately to an appropriate person and requests are followed through to ensure GUEST satisfaction. 3.3. Dissatisfied GUESTS are acknowledged immediately and attended to without delay. The GUEST is assured that the complaint will receive immediate attention and such complaints are resolved within the individual's ability or are referred to the appropriate person. Complaints are followed up where appropriate to ensure satisfactory action is taken. 4. **General and other Duties** The job incumbent will be required to perform similar such duties or tasks in any area of the Hotel as may be designated by Management from time to time. The job incumbent will be required to attend training courses as required and continually strive for the improvement of own knowledge and skills. The job incumbent will be required, at all times, to maintain a high standard of personal appearance and hygiene and ensure that dress and attire meet with the Hotel's requirements and do not detract from the desired image of the Hotel. The job incumbent will, at all times, be required to render the highest level of courtesy and service to Hotel GUESTS even where such service may fall beyond the incumbents main duties or scope of this position. Signed in acceptance and acknowledgement of my acceptance of the required performance standards, duties and responsibilities of this position. Operate and maintain cleaning equipment and tools, including the dish washing machine, hand wash stations pot-scrubbing station, and trash compactor. Wash and disinfect kitchen and store room areas, tables, tools, knives, and equipment. Receive deliveries, store perishables properly, and rotate stock. Ensure clean wares are stored in appropriate areas. Use detergent, rinsing, and sanitizing chemicals in the 3-compartment sink to clean dishes. Inspect, pull, and stack cleaned items, send soiled items back for re-scru