Support Analyst

From the day we opened our doors in 1971, MRI Software has built flexible, game-changing real estate software solutions to improve people’s lives. The only way to carry out that mission is to hire the absolute best employees on earth. People like you. Work hard, play hard. Always. Our relentless commitment to client success, our employee resource groups and our promise to empower our teams to reach their full potential are a few examples of what makes MRI Software special. And we’re insanely dedicated to creating a work environment that you look forward to every single day. That’s why we invest heavily in our employee engagement, so you enjoy the tech industry’s best perks. Together with the whole Pride, (lion roar for "family") employees, customers, and partners, we’re on a mission to break new ground and lead the real estate industry into a digital-first future. We understand the need to provide a flexible working environment partnered with team collaboration and socialisation. Therefore, we operate a hybrid working model with 3 days of working from home per week. This role is based in the Cape Town office. Position Overview: We are currently looking for an Application Support Analyst to join our MRI Repairs Support team.. In this position, you will be the primary point of contact for a broad variety of customers, assisting with a wide range of questions and technical issues. Role and Responsibilities: - You will be joining a growing and dynamic company who designs and builds software for social housing for the wider public and commercial sectors.- Gaining an excellent level of knowledge of our product set, you will be responsible for technical and process support of software solutions that we develop in-house.- Resolve support tickets to SLA targets.- You will support your peers, sharing knowledge to ensure that the team can do their job to the best of their ability.- Assist in building and maintaining a knowledge base. **Requirements**: - Customer focus and a passion for support, customer service is at the heart of what we do.- Creative and curious trouble-shooter.- Strong organization and time management skills.- Professional communication skills with the ability to confidently articulate technical concepts to enable customers to solve problems on their own with an excellent telephone manner.- Ability to identify and highlight service improvements.- Initiative Driven We’re obsessed with making this the best job you’ve ever had We want our teams to love working here, so we’ve created some incredible perks for you to enjoy: - We want our staff to love working here, and so we’ve created a few unique perks such as office breakfasts, quarterly lunches and virtual social events. Additionally, we value your input in your employee experience and have employee-led groups such as our DEI committee, employee resource groups such as Women and Allies, and our Pride Event Group- Have confidence in your health with our offered Medical Aid Scheme.- Invest in our competitive Personal Pension plan and help set you up for your future.- Big on family? So are we Here at MRI Software we recognise that your family is important, and being able to spend quality time with your family as it grows is a wonderful experience. Therefore, the MRI Software Parental Leave benefit is designed to give you the opportunity to spend time with your new arrival(s).- Enjoy a fantastic work-life balance with 25 days of annual leave plus public Holidays, in addition to a bank of 16 hours of "Flex Time Off" to be used whenever and however you choose- Further your professional development with our Tuition Reimbursement Schemes- Enjoy the flexibility of working from anywhere in the world for two weeks out of the year MRI continues to _strive to amaze_ as a global industry leader in real estate software. Whether you are joining as a new pride member or bringing your expertise back, your talent is important to maintaining MRI’s high client experience standard and continuing our growth in the PropTech space. Amazing growth takes amazing employees. Are you up to the challenge? - We know the_ confidence gap - and_ imposter syndrome - As a global company, we believe diversity brings benefits for our people, customers and clients. This is why MRI Software is committed to being an inclusive employer, regardless of your ethnicity, religion, sexual orientation, gender identity, disability, age, military and veteran status._ - Diversity, Equality and Inclusion are values that are critical to our success; come and see for yourself._