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Switchboard Operator

3 weeks ago

Sandton, South Africa Momentum Metropolitan Holdings Full time

-Introduction
Role Purpose
Requirements
- Matric /Grade 12
- Relevant Insurance Experience
- Minimum 3- 5 years experience in switchboard
Duties & Responsibilities
- Keeping abreast of developments within Guardrisk
- The ability to access and integrate information quickly
- Handling of extraordinary cases/ situations
- Responsible for point of contact resolution process for the business and liaising with other business units where necessary to finalize customer requests/complaints
- Supports and participates in the continuous improvement of the business
- Answering in-coming calls
- Transferring call to correct person/department/cell captive
- Working the inbox
Competencies
- Attention to detail
- Good communications skills
- Collaborative
- Good planning and organising skills
- Policy

We are committed to Employment Equity, diversity and inclusion when recruiting internally and externally. All appointments are made in alignment to our Employment Equity goals and we encourage people with disabilities to apply.