B2b Telesales Team Leader

2 days ago

Roodepoort, South Africa GBS Full time

We’re looking for a dynamic Telesales Team Leader to lead, motivate, and develop a high-performing telesales team in a fast-paced contact center. Drive sales, coach talent, and shape a motivated team that consistently achieves outstanding sales performance.

**JOB RESPONSIBILITIES**:

- **Leadership & Performance**:

- Lead, motivate, and guide the telesales team to achieve targets and KPIs.
- Monitor performance and implement strategies for improvement.
**Coaching & Development**:

- Identify skill gaps and provide training, mentoring, and coaching.
- Foster a culture of learning, accountability, and growth.
**Operations & Compliance**:

- Manage attendance, engagement, and adherence to company policies.
- Oversee team wellness and maintain morale.
- Ensure compliance with sales processes and operational standards.
**Performance Support**:

- Conduct performance assessments and implement corrective actions.
- Support disciplinary processes when necessary.
**Customer & Sales Management**:

- Guide the team through the sales process and ensure quality client interactions.
- Handle escalated client queries professionally.
- Develop strategies to increase conversion rates and sales performance.
**Reporting & Collaboration**:

- Prepare accurate performance reports and sales forecasts.
- Collaborate with other departments to streamline processes.

**MINIMUM REQUIREMENTS**:

- Matric / Grade 12 (essential)
- Minimum 18 months’ experience as a Telesales Team Leader in a telecommunications call centre
- Proven success in leading high-performing sales teams
- Strong understanding of B2B telecommunications sales (preferred)
- Excellent communication, leadership, and interpersonal skills
- Proficient in sales reporting and performance analysis

**WE OFFER**:

- **Great Working Hours -** Monday to Friday - 8 am - 5 pm
- **Lucrative salary** with **uncapped commission.**
- Based in the hub of Roodepoort with _easy access to public transport._

Shape the Future of Sales - Your Leadership Starts Here.

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