Software Support Technician

1 week ago


Umhlanga, South Africa Practice Protect Pty Ltd Full time

**This is an office based role in Umhlanga Rocks on US Shift (4pm to 1am South African Time). Please read the company and job description below as this will be asked during phone screen process if you get shortlisted.**

**We are accepting fresh grads and individuals with limited technical experience but you must have an excellent communication skills.**

**Minimum Qualifications**
- Ability to communicate well in English orally and in writing
- Excellent organizational skills and flexible working capacity
- Confidence interacting with clients of all nationalities
- Willingness to grow in the role and learn new skills on the job

We are seeking a Help Desk Support Engineer (CyberSecurity Help Desk) role to join our growing team You'll have to be a fast learner, can quickly adapt, be able to think outside of the box and handle phone calls to remotely help our clients based in Australia.

We will provide on the job training and future certifications Microsoft Office365 and other cloud technologies.

**Office based role **in the heart of **Umhlanga Rocks, **must have transport option to Umhlanga between 4pm to 1am (US Shift)

**Responsibilities**:
**Ticket Resolution**
- Compliance to the Company’s Service Delivery Guidelines, Policies & KPIs
- Resolve service tickets in line with existing service level agreements with clients
- Contact client to request further clarification or additional information as requested
- Setting expectation during the ticket life cycle

**Technical Support**
- Resolve 1st level technical issues in accordance to best practices and guidelines of service delivery
- Provide ‘fix on first call’ to customers
- Manage lifecycle of service tickets in line with established service level agreement with clients
- Utilize internal resources in troubleshooting issues
- Other Ad-hoc tasks as required

**Why Join Us?**
- Normal operation hours (US Shift)**:4pm to 1am in Umhlanga**:

- Generous Salary, Benefits and HMO included
- Regular team events and social culture
- Microsoft Certifications & Training Provided

**Job Types**: Full-time, Permanent

**Salary**: R16,000.00 - R22,500.00 per month

Ability to commute/relocate:

- Umhlanga, KwaZulu-Natal: Reliably commute or planning to relocate before starting work (required)

**Education**:

- High School (matric) (preferred)



  • Umhlanga, South Africa 123NET Full time

    **About us** We are professional, agile and fast-paced. Our work environment includes: - Growth opportunities - Casual work attire - On-the-job training The I.T. technician is responsible for diagnosing computer and network problems, installing software, and performing tests on computer equipment. Technicians may also set up computer equipment, schedule...


  • Umhlanga, South Africa BET Software Full time

    **We Want You**: We are on the search for a skilled **Senior IT Helpdesk Technician**. If you are a self-motivated individual that works well under pressure, whilst still maintaining composure, then you are exactly who we are looking for! The purpose of the Senior IT Helpdesk Technician is to provide high-level technical support to all internal users under...


  • Umhlanga, South Africa 123NET Full time

    Job description The I.T technician is responsible for diagnosing computer and network problems,, installing software, and performing tests on computer equipment. Technicians may also set up computer equipment, schedule maintenance, and work on various networks. RESPONSIBILITIES: - Diagnose & resolve technical issues. - Provide remote and onsite support to...


  • Umhlanga, South Africa 123NET Full time

    The I.T. technician is responsible for diagnosing computer and network problems, installing software, and performing tests on computer equipment. Technicians may also set up computer equipment, schedule maintenance, and work on various networks. **Responsibilities**: - Diagnose & resolve technical issues. - Provide remote and onsite support to all...


  • Umhlanga, South Africa Practice Protect Full time

    Join the largest Cyber Security software and services provider to the accounting industry across Australia and America. We are growing fast and we’re looking for dynamic and driven Durbanites to grow with us! We’ll give you more exciting company background during the recruitment process so let’s get straight to the point! We enjoy a collaborative and...


  • Umhlanga, South Africa BET Software Full time

    **We Want You**: We are searching for a technical mastermind, an expert communicator, and a natural leader. Head of Software Development, do you have what it takes to develop and deliver a strategic technology vision and direction for software development in a fast-paced industry? Can you lead and manage the software development process, as well as guide...


  • Umhlanga, South Africa Skillset SA Full time

    **We are looking for a Junior IT Technician to join our growing team. This individual must be a good timekeeper, think quick on their feet, be willing to learn, work hard & have great customer skills** **IT Technician Responsibilities**: - Installing and configuring hardware and software components to ensure usability. - Troubleshooting hardware and...

  • IT Technician

    1 week ago


    Umhlanga, South Africa Durpro Workforce Solutions Full time

    Customer focused individual with high sense of urgency and good problem-solving ability required to lead Team of IT Technicians and provide technical support for users within Call Centre environment. This excellent communicator with strong interpersonal skills and leadership will be required to: - Lead and develop Team of Technicians - Be a reference point...


  • Umhlanga, KwaZulu-Natal, South Africa BET Software Full time R80 000 - R120 000 per year

    We Want You:BET Software seeks a Senior Software Developer to spearhead the creation and integration of complex software solutions. Responsibilities include designing, coding, and testing applications while providing technical leadership to the development team. If you're driven by ensuring BET's software quality and functionality, seize this opportunity to...


  • Umhlanga, South Africa BET Software Full time

    **We Want You**: We are searching for a technical mastermind, an expert communicator and a natural leader. Head of Software Development, do you have what it takes to develop and deliver a strategic technological vision and direction for software development in a fast-paced industry? Can you lead and manage the software development process, as well as guide...