Customer Service Center Supervisor

Currently we are searching for a Call Center supervisor for Durban, South Africa. **Responsibilities of this Post**: Manage operations and teams - hourly, daily and monthly KPIs. Maintain and grow existing relationships with clients. Hiring, training, coaching, and leading call center representatives as they provide support for customers. Contribute to...

Currently we are searching for a Call Center supervisor for Durban, South Africa. **Responsibilities of this Post**: Manage operations and teams - hourly, daily and monthly KPIs. Hiring, training, coaching, and leading call center representatives as they provide support for customers. Maintain and grow existing relationships with clients. Contribute to...

The Customer Service Supervisor is responsible for overseeing the daily operations of the call center, ensuring that team members deliver exceptional customer service and achieve performance targets. This role involves managing and mentoring staff, handling escalated issues, and implementing strategies to improve service quality and operational...

Currently we are searching for a Call center supervisor for Durban, South Africa. **Responsibilities of this Post**: Hire, train, coach and lead call centre team as they provide services to our customers. Supporting call centre agents through difficult calls, defusing angry customers and assisting the team members where important decisions needs to be...

Currently we are searching for a Call center supervisor for Durban, South Africa. **Responsibilities of this Post**: Hire, train, coach and lead call centre team as they provide services to our customers. Lead the call centre team to provide friendly and efficient service to customers on inbound and outbound calls. Supporting call centre agents through...

Job Title: Remote Call Center Agent Company: SkyHigh Global contact center About Us: SkyHigh Global Contact Center is a leading call center based in Durban, South Africa. With a strong focus on customer service excellence, we cater to a diverse range of local and international clients. Our mission is to deliver exceptional support and build long-lasting...

Currently we are searching for a Call Center Agent for Durban, South Africa. **Responsibilities of this Post**: Provide product and service information to customers. Document all call information according to standard operating procedures. Research, identify, and resolve customer complaints using business tools and available customer data. Address and...

Currently we are searching for a Call Center Agent for Durban, South Africa. **Responsibilities of this Post**: Address and resolve customer complaints. Provide product and service information to customers. Identify and escalate serious complaints to supervisors and management. Document all call information according to standard operating...

**CXAi**is a digitally powered, human delivered Global Customer Experience Management organization with multiple locations in Canada and abroad. We provide a wide range of business solutions to help businesses thrive. We are sought-after solutions partner for Omni Channel CX, Digital Transformation, Consulting and Technology solutions. Our mission is to...

The Call Centre Supervisor is responsible for overseeing the daily operations of the call center, ensuring that team members deliver exceptional customer service and achieve performance targets. This role involves managing and mentoring staff, handling escalated issues, and implementing strategies to improve service quality and operational efficiency. **Key...