Customer Liaison Team Leader

1 week ago


Johannesburg, South Africa FirstRand Full time

About us, purpose, experience and qualifications

**about us**:
**purpose**:

- The Customer Liaison Team Leader is responsible for managing the operations and achievement of collections targets in the field. The incumbent requires supervisory and coordinating skills to ensure all Tracers, Drivers, Sheriffs and other external parties are coordinated and their performance tracked against agreements. The incumbent's responsibilities include ensuring that money is collected or assets repossessed within legal regulations and applicable codes of conduct. The ultimate goal is to ensure agents rehabilitate clients and maintain clients for the company, whilst assertively collecting assets if the clients are evidently absconding.**experience and qualifications**:

- Minimum Qualification - Grade 12 / National Certificate in Commerce
- Preferred Qualification - Diploma / Advanced Certificate in Commerce or Criminology
- Experience - Three to five years experience in debt collections, two years in a supervisory capacity will be preferred



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