Team Manager: Lead Qualifier

1 week ago

Centurion, South Africa Momentum Insure Company Limited Full time

**Introduction**
- Through our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations. We help people grow their savings, protect what matters to them and invest for the future. We help companies and organisations care for and reward their employees and members. Through our own network of advisers or via**Disclaimer**
- As an applicant, please verify the legitimacy of this job advert on our company career page.**Role Purpose**
- Momentum Short-term Insurance is a registered Financial Services Provider. We provide the full range of personal and commercial short-term insurance products and deal exclusively through registered intermediaries. The Lead Qualifier team manager will be responsible for managing a team of lead qualifiers to reach their work outputs.**Requirements**:

- Manage team performance outputs and improve qualifying ratio by means of monitoring, auditing, coaching and effective IR management
- Manage lead queues and workgroups to ensure maximum output in the sales environment
- Liaise with marketing to receive and supply feedback on lead sources
- Maintain open lines of communication between supporting affiliates and partners
- Analysis of lead data/processes to provide insights that enable lead effectiveness
- Compiling weekly and monthly reports

**Duties & Responsibilities**
- Minimum Matric/equivalent
- FAIS accreditation including Full qualification, RE and relevant CPD hours would be beneficial
- Previous management experience would be advantageous
- Previous call centre experience preferably in a client centric or sales environment

**Competencies**
- Client service oriented
- Attention to detail/Quality oriented
- Deadline and results oriented/Work standards
- Enthusiastic and passionate about the job, the people and the company
- Effective at planning and organisation/Work management
- Teamwork/Collaboration
- Judgment/Problem solving
- Adaptability
- Integrity
- Tolerance for stress
- Analytical Skills
- Interpersonal and communication skills
- Negotiations
- Keyboard skills
- Administration skills
- Influencing
- Practical learning
- Computer literacy
- Reporting skills
- Conflict management skills

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