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IT Service Desk Analyst

3 weeks ago

Somerset West, South Africa ARC Business Process Outsourcing Full time

**We are currently recruiting 3rd Line IT Engineers in the Somerset West/Helderberg Area, to join our tenacious, ambitious and energetic team.**

**To apply, send relevant Cv with qualifications to**:

- **
+27 62 323 1893 (WhatsApp)**

**Role**:
**Required experience/ skills**:

- **Experience in deskside support or other user support functions (1 year minimum)**
- **Good communication skills - Interpersonal, written and verbal**
- **Undertake relevant and appropriate training for succeeding in this role**
- **Understanding Networking
- Connectivity troubleshooting**
- **Windows Server 2012 onwards - Administration**
- **Active Directory - Administration**
- **Group Policy - Troubleshooting**
- **Outlook and Office products - Troubleshooting & Administration**
- **Exchange - User/Group Administration, Mail flow troubleshooting**
- **File shares - Troubleshooting & Administration**
- **Routers (ADSL, Fibre) - Troubleshooting**
- **Desktop hardware and software - Setup & Administration**

**Technical / professional qualifications**:

- **General knowledge of IT**
- **Post-secondary school education, relating to IT**
- **Any other IT/network related qualifications or training**
- **Knowledge of OS**
- **Be Familiar with a range for software and Hardware**
- **Any qualifications such as MCSE, MCSA, MCITP or CCNA**
- **ITIL Certified**

**Salary**: R10,000.00 - R15,000.00 per month

Ability to commute/relocate:

- Somerset West, Western Cape: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Diploma (preferred)